PR Roundtable Discussion: The Challenge of Social Media

Aaron Brazell, Director of Technology at b5media has lined up a handful of respected voices on both sides of the PR game to host a “roundtable” discussion on Social Media. It will be a five part series with the first running today at Technosailor.

Question #1 - What do you think the biggest challenge is for the Public Relations industry to fully embrace social media?

Brian SolisBrian Solis: What if we asked the question this way, “Should the PR industry participate in Social Media at all?” There are several pundits who have flatly said that “PR is too stupid to participate in Social Media” and therefore shouldn’t have a seat at the new marketing table.

After all, Social Media is about people.

In the eyes of many PR is associated with used car and snake oil salesmen or far worse, lazy flacks that have no clue what they’re talking about.

Yes, it’s true many PR people simply don’t or won’t ever get it. The other thing is that, as in any industry, there are also opportunists in PR who simply see Social Media as a new golden ticket and in turn, are selling a new portfolio of services without having a clue as to what Social Media really is and how it works.

The challenge for PR in Social Media isn’t any different than the challenge that already exists for them in traditional PR. For far too long PR has taken comfort in blasting information to the masses in the hopes that something would stick. Until recently, the industry really hasn’t seriously considered requiring people to learn about what it is they represent, why it matters and to whom, how it’s different than anything else out there, where customers go for information, and how it benefits the customers they’re ultimately trying to reach.

The lack of presence or the drive to inject these questions into the PR process and also take the time to answer them genuinely, without marketing hype, is perhaps the greatest inhibitor of PR’s legitimate entrance into Social Media.

The participants include:

Doug Haslam is a public relations professional with Topaz Partners, specializing in technology clients in the Web 2.0, mobile, storage and networking industries. Doug comes to public relations after a decade in broadcast journalism, and has spent his years with Topaz putting to practice his observations on how new media affect branding, reputation and communications.

Marshall Kirkpatrick lives in Portland, Oregon, has written for some of the top blogs on the internet and consults for companies who want to rock online. For more info see marshallk.com

Cathryn Hrudicka started her original company, Cathryn Hrudicka & Associates, working primarily in public relations, marketing, record promotion, arts management and event production in the entertainment industry. She has also worked on projects for technology and other Fortune 500 companies, universities, museums, major nonprofit agencies, trade associations, entrepreneurs, artists, performers and authors. See http://creativesage.com/ and http://www.cathrynhrudicka.com/.

Marc Orchant is an independent consultant working with a number companies in the areas of new media integration, market and community development, and enhancing personal and team productivity. He is the Technology Editor for blognation USA, part of a global network of blogs focusing on emerging trends in technology and mobility.

(included only for context)
Brian Solis is Principal of FutureWorks, a PR and Social Media agency in Silicon Valley that “gets it.” Solis also runs the PR2.0 blog. Solis is co-founder of the Social Media Club, is an original member of the Media 2.0 Workgroup, and also is a contributor to the Social Media Collective.

Connect with me on Twitter, Jaiku, Pownce or Facebook.

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ABOUT ME

Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. He is an avid keynote speaker and award-winning author who is globally recognized as one of the most prominent thought leaders in digital transformation.

His most recent book, What's the Future of Business: Changing the Way Businesses Create Experiences (WTF), explores the landscape of connected consumerism and how business and customer relationships unfold in four distinct moments of truth. His previous book, The End of Business as Usual, explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. In 2009, Solis released Engage, which is regarded as the industry reference guide for businesses to market, sell and service in the social web.

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