http://www.briansolis.com/2007/12/mark-zuckerberg-listens-and-responds-to/ Defining the convergence of media and influence Thu, 09 Feb 2012 21:53:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.briansolis.com/2007/12/mark-zuckerberg-listens-and-responds-to/comment-page-1/#comment-1639 Brian Solis Tue, 11 Dec 2007 19:49:00 +0000 http://70.32.83.183/2007/12/05/mark-zuckerberg-listens-and-responds-to-beacon-crisis/#comment-1639 Hey Steve. It is carefully crafted and most likely created in conjunction with PR...but regardless, you're right, it is not the apology that customers deserve. There's much to learn from this, and earlier, experiences. Hey Steve. It is carefully crafted and most likely created in conjunction with PR…but regardless, you’re right, it is not the apology that customers deserve. There’s much to learn from this, and earlier, experiences.

]]> http://www.briansolis.com/2007/12/mark-zuckerberg-listens-and-responds-to/comment-page-1/#comment-1638 santafesteve Thu, 06 Dec 2007 15:03:00 +0000 http://70.32.83.183/2007/12/05/mark-zuckerberg-listens-and-responds-to-beacon-crisis/#comment-1638 His letter sounded too carefully crafted - almost corporate speak - and not the mea culpa that it should have been. He has a long way to go before the fence is mended. His letter sounded too carefully crafted – almost corporate speak – and not the mea culpa that it should have been. He has a long way to go before the fence is mended.

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