Facebook and the Reality of Your Online Content

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Shot at SXSWi 2008

A few news outlets reached out to me for comment regarding the uproar sparked by the recent change to Facebook’s Terms of Service (ToS). It inspired a public response as I am not only someone who spends a significant amount of time in the online social field studying digital anthropology and new marketing, I’m also a willing participant in and contributor to the Facebook economy.

So, why is everyone upset?

When you read the new ToS, it’s actually quite alarming…

You hereby grant Facebook an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute (through multiple tiers), any User Content you (i) Post on or in connection with the Facebook Service or the promotion thereof subject only to your privacy settings or (ii) enable a user to Post, including by offering a Share Link on your website and (b) to use your name, likeness and image for any purpose, including commercial or advertising, each of (a) and (b) on or in connection with the Facebook Service or the promotion thereof.

If you were to summarize this section, it basically screams that your content is theirs to use when and how they want.

Naturally, bloggers, reporters, analysts, and influential Facebook pundits collectively responded in outrage and surprise. The news continues to draw angst, frustration, and also sparking debates as it permeates real world communities outside of Techmeme. Famed celebrity gossip blogger, Perez Hilton recently called for a boycott to the globally dominating social network.

The reaction is reminiscent of the unbridled public objection to the ill-designed and communicated Beacon 1.0 marketing/advertising program. In that case, the public rightfully forced a response from the elusive and somewhat quiet Mark Zuckerberg and ultimately, a change to the Beacon policy.

Now, confused, somewhat hostile, and critical Facebook constituents have solicited a very human response from Zuckerberg. In it, he attempts to provide a deeper explanation and meaningful rationale behind the ToS modification. It is this response that is potentially difficult for everyday people to comprehend and accept as it is a stark reminder that the social web, is well, social.

“People want full ownership and control of their information so they can turn off access to it at any time. At the same time, people also want to be able to bring the information others have shared with them—like email addresses, phone numbers, photos and so on—to other services and grant those services access to those people’s information. These two positions are at odds with each other. There is no system today that enables me to share my email address with you and then simultaneously lets me control who you share it with and also lets you control what services you share it with.”

Mark Zuckerberg basically attempts to extinguish the flames of his critics by asking us to “trust his team” that our content will not be used in any way that we would disapprove. The ToS language is explicit in its design and ambition that could serve as the flash point for something not yet visible or public. However, their is a potentially disastrous risk involved for any company with a multi-billion dollar valuation and how it uses personal content. For this reason, Facebook’s actions are governed by the market and its ability to dictate the future success or failure of the network.

But to be honest, we should be worried less about how Zuckerberg and co. will use our content when compared to the bigger threat and perils associated with publicly sharing content in general.

His explanation essentially serves as a wake up call to users of all social networks and other forms of social media that what we share online is now shared not only with those we know and trust, but those we don’t know. And, trust is moot when content can freely traverse network to network and person to person without feedback, knowledge or insight until something or someone potentially forces a new revelation wrapped in unsolicited context. Trust gives way to blind intent.

What you share online, from pictures to updates to virtual gifts to videos, paints a picture of who you are and what you represent, regardless of your intentions. Everything accumulates into one vault that ultimately represents your social capital and Facebook, and any other social network – including Twitter – is merely providing you with the ability to define the impressions you feed, the perception you shape, and the personal brand that results from your online participation and contributions across the entire social web.

Once you share content online, control of its course and interpretation is traded for the hope of a positive public response and the ensuing support it may bring. The reality is that it’s an exchange which requires calculation as content can reside on the web for years.

As Kara Swisher so brilliantly educates us, “Here’s the key definition of interactive: ‘Mutually or reciprocally active. That means once you send something to others, it is out there in cyberspace forever, never ever to return. And that goes double on social networking sites, where–let’s be honest–people egregiously overshare and then get all righteous when it is explained to them that sharing means, um, sharing. As in: You cannot take it back, if you have shared with 476 of your closest “friends,” your bikini shots from Cabo.”

I was specifically asked if this change to the ToS wil affect the traffic and popularity of Facebook and other social networks.

My answer?

I hope so.

I would hope that these networks flourish because of their innovation for facilitating new dynamics for public and personal dialog and their transparency to frequently remind us that what we share online really belongs to the community in which we share it.

Facebook and other social networks directly influence their future as measured by their actions and public reaction, which ultimately engenders the community support they deserve.

In the end, it is our responsibility to protect ourselves and our online persona. We must also realize that in the process of sharing and participating online, our content is shared within our seemingly protected inner circle of friends, but the reality is that it also potentially reaches the extended networks that connect our social graph and the graphs that link our friends of friends, their friends of friends, and so on.

In the Social Web, we are now brand managers.

Related Posts on PR 2.0:
- Ariel Waldman vs. Twitter, When TOS Doesn’t Apply to You
- The Battle for Your Social Status
- The Socialization of Your Personal Brand
- In the Social Web, We Are All Brand Managers
- Facebook is the Hub for Your Personal Brand
- Facebook is a Beacon for Bad PR
- Mark Zuckerberg Listens and Responds to Beacon Crisis
- Beware the Things You Share in the World of Social Media

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  • Ananda

    Brian, Many thanks for explaining your perspective of what is happening. It helps me a lot.

  • amyz5

    “In the Social Web, we are now brand managers.”

    That line speaks volumes. We have reached a point in time where everyone wants to ‘BE A BRAND’ and let’s face it, everyone is not.

    Social media is forcing those who partake to believe that their set of skills, personality traits, lifestyle choice and families are a brand when they are just what makes us people. There is an inflated sense of self importance that will need to level off.

    Being a social media savvy parent of teens I spend countless hours teaching them not to put their whole selves out there. Then we see adults, and professionals no less, doing just that.

    All that aside, the ownership of content and intellectual property issue is a completely different can of worms. This is where the needs and distastes of users will help to shape the legal landscape in the future, don’t you think?

  • Joe Pulizzi

    Thanks for the perspective Brian. My take is if you need to change your online behavior because of the ToS from Facebook, you were probably engaging in the wrong kind of content expression in the first place.

  • Tiffany Monhollon

    All this talk has me harkening back to my media law courses in undergrad and how much things have changed in such a short time. I think of the long discussions we had about the ethics of news outlets publishing photos of children, etc. and to now glance at my own Facebook feed, full of photos of my friends’ children, it’s astounding.

    We are now all not only brand managers, but publishers, and the idea that once we share our information, we can’t expect it to be “unshared” is something that needs to hit home with all social media users. Even the ones who never had a media law course.

    So, I’m with you on this. And Joe; Well said.

    Hopefully discussion on this will spread out, will spur change in user habits and bring that reality home so the average joe user with no background in media, marketing, journalism, or law will take the serious, real life implications that sharing information online has.

  • Beckett Gilchrist

    This is precisely why I’ve been steering my clients more towards blogging and Twitter to promote their businesses.

    It’s just too risky to operate in a climate such as that when business is at stake.

  • annemai

    Brian,

    While I agree with your comment — “In the Social Web, we are now brand managers” — I worry about the implications for teenagers whose maturity and life experiences limit their ability to understand the deeper ramifications of what it means to be a “brand manager.” I am the mother of 3 teens — and since marketing is my livelihood — understand the concept of brand management, but they do not see the broader ramifications of teenage “jokes” posted on sites like Facebook. On the flip side, for my Fortune 500 companies, who are finally dipping their toes into the social media waters, the rights of ownership, as stipulated in the new ToS are problematic.

  • Enzie at World Market Portraits

    You are absolutely correct to say that we put ourselves in the public domain, but I do not agree that Facebook should have full rights to how your content is being used and possibly benefit from it financially as well.

    As an artist my income depends on the paintings I sell. Although piracy is out there, knowing that Facebook can make money off my work without paying any royalties or even mention of name really bothers me.

    First Visual artists had to deal with Chinese piracy – now Facebook!

    Great article thought!

  • Adam Singer

    Uh guys – it is their network. I am not sure when people started thinking they owned things they put into someone else’s network. None of this is news or should be a surprise to anyone.

  • Tom Shea

    What worries me is not only the information you share but the info others share I may be apart of.

    Do I need to shun a camera every time someone starts snapping away at a bar? Do I need to explicitly ask them to not post my image on Facebook? Will this actually INHIBIT real life social behaviors?

    We’ve reached an interesting cultural moment when we are going out of our way to NOT globally broadcast our image, thoughts, etc.

  • Jessi

    How could it not affect traffic? I like what amyz5 says: We aren’t brands. We don’t ask to be marketed. But I suppose if we don’t read the terms of service but still use the site, its our own fault.
    Heated debate of the day: http://www.newsy.com/videos/facebook_face_off

  • Jim Nail

    So if consumers own their content and demand total control, will they demand a share of any revenue Facebook derives? Read my post on this topic: http://bit.ly/J5Dvs

  • Beckett Gilchrist

    Great article ~

    I mentioned it on my Web 2.0 Blog here:

    http://pixelvoiceblog.blogspot.com/2009/02/keeping-up-with-buzz.html

  • http://shimizu-star.spaces.live.com/blog/cns!3174E5F3E78E2FB8!476.entry regan

    Wow. I can't believe how dangerous facebook is. Your article was very enlightening. In fact, it inspired me to write about the 'social networking' phenomena too. I know many people who have had their lives destroyed by this awful website. I've never had much love for it, and I can't imagine why some people live and die by the thing. Can't they see how destructive it is? Instead of allowing us to 'link' to people, it's driving us away from them.

    And there is just too much info on the web about people. They don't understand the amount of stuff they are putting up and how that might affect them negatively.

ABOUT ME

Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. He is an avid keynote speaker and award-winning author who is globally recognized as one of the most prominent thought leaders in digital transformation.

His most recent book, What's the Future of Business: Changing the Way Businesses Create Experiences (WTF), explores the landscape of connected consumerism and how business and customer relationships unfold in four distinct moments of truth. His previous book, The End of Business as Usual, explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. In 2009, Solis released Engage, which is regarded as the industry reference guide for businesses to market, sell and service in the social web.

Contact Brian

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