Comments on: Twitter and Social Networks Usher in a New Era of Social CRM

By: Social CRM is Just the Beginning: Looking Beyond Customers | Engage

Social CRM is Just the Beginning: Looking Beyond Customers | Engage — Wed, 09 Jun 2010 13:36:34 +0000

[...] Engage!, I review the important catalysts and methodologies defining the new era of Social CRM or sCRM. In the discussion, I also introduce the idea of SRM (social relationship management), a [...]

By: Social CRM is Just the Beginning: Looking Beyond Customers

Social CRM is Just the Beginning: Looking Beyond Customers — Wed, 02 Jun 2010 11:29:35 +0000

By: Charleen Davidson (rayandnephew) « Twitter and Social Networks Usher in a New Era of Social CRM | Bria... « Chat Catcher

Mon, 01 Feb 2010 12:06:50 +0000

[...] Twitter and Social Networks Usher in a New Era of Social CRM | Brian Solis [link to post] via [...]

By: Rocketvox. One Place. » Social Customer Relationship Management

Rocketvox. One Place. » Social Customer Relationship Management — Wed, 22 Jul 2009 15:01:53 +0000

[...] the social web in general. This chatter will only intensify and increase as it forces a new kind of Social Customer Relationship Management [...]

By: Quando il CRM incontra i media sociali – Club dei media sociali

Quando il CRM incontra i media sociali – Club dei media sociali — Fri, 17 Jul 2009 15:42:58 +0000

[...] Crunchup”. Il panel di discussione “Real Time Business” ha trattato in maniera specifica il Social Customer Relationship Management, evidenziando come la reattività e la proattività nel condividere risposte e risolvere problemi [...]

By: リアルタイムWebはソーシャルな顧客関係管理(Social CRM)の到来を告げ, 動的な関係性構築のないマスメディア広告は非力化

リアルタイムWebはソーシャルな顧客関係管理(Social CRM)の到来を告げ, 動的な関係性構築のないマスメディア広告は非力化 — Fri, 17 Jul 2009 10:45:31 +0000

[...] オンラインで行われる議論や口論、あるいは観察の目に入ってくるそのほかのさまざまな人間現象は、ブランドを管理する者にとって警告や動機付けになり、これまでに経験したことのない魅惑で彼/彼女を金縛りにすることもある。しかし実は、オンラインの対話というものは、SNSのステータスアップデートという圏域(statusphere)や、ブログという圏域(blogopsphere)、オンラインのコミュニティ、そしてソーシャルWebの全域における、企業・製品・ブランドと消費者との接続およびそれらに対する消費者のイメージの形成を、巨大な山火事のように燃え上がらせているのだ。それは巨大にふくれあがるおしゃべりの津波であり、その津波は強度と大きさをますます増しつつ、企業に対し、ソーシャルな顧客関係管理(Social Customer Relationship Management, sCRM)の実施を迫っている。ソーシャルなCRMは、今ではもう、やってもやらなくてもいいものではない。企業や製品やブランドが積極的に関与していって、消費者と答えを共有し、共に問題を解決し、専門家としての権威を確立し、関係性とブランドロイヤリティを構築していくことは、企業がどうしてもやらなければならないことだ。しかもそれを、Twitterなどの上の発言投稿、ブログへの投稿、SNSのステータスアップデート、“などなど”の上で同時に展開しなければならない。 [...]

By: The Far Edge » Blog Archive » Real-Time Conversations Hasten Social CRM

Mon, 13 Jul 2009 20:57:46 +0000

[...] only intensify and heighten as it forces a new genre of Social Customer Relationship Management (sCRM). Social CRM is no longer an option. It necessitates brand involvement to proactively share [...]

By: Real-Time Conversations Gain in Influence, Hasten Social CRM | PR2.0

Real-Time Conversations Gain in Influence, Hasten Social CRM | PR2.0 — Mon, 13 Jul 2009 20:28:13 +0000

[...] intensify and heighten as it forces a new genre of Social Customer Relationship Management (sCRM). Social CRM is no longer an option. It necessitates brand involvement to proactively share answers, solve [...]

By: Student CEO (StudentCEO) « Twitter and Social Networks Usher in a New Era of Social CRM | PR2.0 « Chat Catcher

Mon, 13 Jul 2009 19:55:04 +0000

[...] 2009-07-13T12:54:38 Redefining social CRM – moving and growing at warp speed: [link to post] [...]

By: Monitoring Twitter « Morning Sky Public Relations

Monitoring Twitter « Morning Sky Public Relations — Mon, 13 Jul 2009 17:47:50 +0000

By: Social media and the 21st Century: Knowing and understanding how SM is implemented in Public Relations | Karen’s Public Relations Blog

Mon, 13 Jul 2009 14:32:45 +0000

[...] now more than ever have to be aware of social customer relationship management, or also known as sCRM. Brian Solis made some excellent points about sCRM and [...]

By: Real-Time Conversations Hasten Social CRM | AskCharly

Real-Time Conversations Hasten Social CRM | AskCharly — Sun, 12 Jul 2009 19:43:50 +0000

By: Brian Solis (briansolis) « Twitter and Social Networks Usher in a New Era of Social CRM | PR2.0 « Chat Catcher

Sun, 12 Jul 2009 14:00:12 +0000

[...] 2009-07-12T07:00:16 @tekoppele thanks for the tweet. No I had not read that yet, but I will. I did write this earlier in the year tho…[link to post] [...]

By: Software New Today | Real-Time Conversations Hasten Social CRM

Software New Today | Real-Time Conversations Hasten Social CRM — Sun, 12 Jul 2009 12:55:19 +0000

By: Get your News » Real-Time Conversations Hasten Social CRM

Get your News » Real-Time Conversations Hasten Social CRM — Sun, 12 Jul 2009 10:08:42 +0000

By: Real-Time Conversations Hasten Social CRM | TopBlogs

Real-Time Conversations Hasten Social CRM | TopBlogs — Sun, 12 Jul 2009 09:34:25 +0000

By: Real-Time Conversations Hasten Social CRM | The Scripts Zone

Real-Time Conversations Hasten Social CRM | The Scripts Zone — Sun, 12 Jul 2009 09:03:31 +0000

By: Real-Time Conversations Hasten Social CRM | The Good NET Guide

Real-Time Conversations Hasten Social CRM | The Good NET Guide — Sun, 12 Jul 2009 08:52:50 +0000

By: Real-Time Conversations Hasten Social CRM | UpOff.com

Real-Time Conversations Hasten Social CRM | UpOff.com — Sun, 12 Jul 2009 08:27:23 +0000

By: Tech Fused » Real-Time Conversations Hasten Social CRM

Tech Fused » Real-Time Conversations Hasten Social CRM — Sun, 12 Jul 2009 07:56:47 +0000