Comments on: Customers Ignite a New Era of CRM

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By: El cliente cambia de cara | Blog movilforum

El cliente cambia de cara | Blog movilforum — Fri, 12 Aug 2011 09:31:30 +0000

[...] ya un tiempo vi este post de Brian Solis, que se focaliza en el CRM presentando ciertas tesis, que son dificiles [...]

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By: Jeremiah Owyang’s “Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management”

Mon, 12 Apr 2010 17:54:02 +0000

[...] posted on Enterprise Irregulars * Marketing Profs Daily Fix, and it ended up on the homepage * Brian Solis, speaker, thought leader reviews the report and extends the conversation about customers * All Things Digital cross posts Brian’s piece * David Berkowitz posts on Marketer’s Studio, we [...]

By: Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management | MarketingTypo.com

Sun, 11 Apr 2010 07:16:54 +0000

[...] Brian Solis, speaker, thought leader reviews the report and extends the conversation about customers [...]

By: Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management

Mon, 29 Mar 2010 18:43:28 +0000

[...] Brian Solis [...]

By: JM » Twitter and Facebook: The New Tools of Productivity or Distraction

JM » Twitter and Facebook: The New Tools of Productivity or Distraction — Fri, 26 Mar 2010 21:05:54 +0000

[...] relevance with individuals who represent meaningful value to the company in various ways is already proving effective, lucrative, and instrumental to engendering goodwill, loyalty and advocacy. Any [...]

By: INNOVATION604 News Portal » Twitter and Facebook: The New Tools of Productivity or Distraction

Fri, 26 Mar 2010 19:48:51 +0000

By: 18 Use Cases of Social Customer Relationship Management — SocialFish

18 Use Cases of Social Customer Relationship Management — SocialFish — Tue, 23 Mar 2010 18:01:40 +0000

[...] of SocialCRM, The New Rules of Relationship Management. Brian Solis has a good summary of this here. One could argue that associations are ultimately in the CRM business; take a look at the 18 [...]

By: Erwin van Asselt (Asselt) « Customers Ignite a New Era of CRM « Chat Catcher

Erwin van Asselt (Asselt) « Customers Ignite a New Era of CRM « Chat Catcher — Mon, 22 Mar 2010 16:14:53 +0000

[...] 2010-03-22T09:14:00 Reading: Customers Ignite a New Era of CRM [link to post] [...]

By: Social Media release : Prezly - Communicatiemannen

Social Media release : Prezly - Communicatiemannen — Mon, 22 Mar 2010 08:02:22 +0000

[...] mij al een geweldige meerwaarde kunnen geven. Brian Solis heeft onlangs een goede post over Social CRM geschreven op basis van onderstaand rapport. Beslist de moeite om even door te nemen. Social CRM: [...]

By: Reading @The Social Organization: Defining Social CRM – Altimeter’s Take « Fredzimny's Blog

Sat, 13 Mar 2010 19:15:23 +0000

[...] Customers Ignite a New Era of CRM (briansolis.com) [...]

By: Socially.nl Bot (SociallyKR) « Customers Ignite a New Era of CRM « Chat Catcher

Socially.nl Bot (SociallyKR) « Customers Ignite a New Era of CRM « Chat Catcher — Fri, 12 Mar 2010 13:42:42 +0000

[...] [Social] Customers Ignite a New Era of CRM [link to post] [...]

By: Kees Romkes (keesromkes) « Customers Ignite a New Era of CRM « Chat Catcher

Kees Romkes (keesromkes) « Customers Ignite a New Era of CRM « Chat Catcher — Fri, 12 Mar 2010 13:33:42 +0000

[...] Customers Ignite a New Era of CRM [link to post] – logisch, maar super duidelijk [...]

By: Reading @CRM News: Social CRM’s Point of First Impact « Fredzimny's Blog

Thu, 11 Mar 2010 15:45:18 +0000

[...] Customers Ignite a New Era of CRM (briansolis.com) [...]

By: MSFT Dynamics Wins (MSDynamicsWins) « Customers Ignite a New Era of CRM « Chat Catcher

Wed, 10 Mar 2010 20:05:25 +0000

[...] From @briansolis: Customers Ignite A New Era of CRM [link to post] Key point: Companies need to connect business units to social [...]

By: Customers Ignite a New Era of CRM | Online Marketing Blog

Customers Ignite a New Era of CRM | Online Marketing Blog — Wed, 10 Mar 2010 04:05:12 +0000

[...] via Customers Ignite a New Era of CRM. [...]

By: Helen Groom (hgroom) « Customers Ignite a New Era of CRM « Chat Catcher

Helen Groom (hgroom) « Customers Ignite a New Era of CRM « Chat Catcher — Tue, 09 Mar 2010 17:33:23 +0000

[...] 2010-03-09T09:32:38 RT @hsmailax: Customers Ignite a New Era of CRM (Via @briansolis). [link to post] [...]

By: HSMAI Los Angeles (hsmailax) « Customers Ignite a New Era of CRM « Chat Catcher

HSMAI Los Angeles (hsmailax) « Customers Ignite a New Era of CRM « Chat Catcher — Tue, 09 Mar 2010 16:58:20 +0000

[...] 2010-03-09T08:57:49 Customers Ignite a New Era of CRM (Via @briansolis). [link to post] [...]

By: AmberNaslund

AmberNaslund — Tue, 09 Mar 2010 00:07:15 +0000

Brian -

Excellent insights as always. And the culture discussion is one that I'm quite passionate about, because I really think it's the undercurrent of any sound "socialization". Why? Because successful social media implementation and execution (not to mention integration) comes from having the foundational *intent* to serve the customer need first, last, and always.

The sticky bit in CRM as traditionally practiced is that we turned it from a value into a process. We tried to mechanize what is ultimately a very human and messy process, and I'm glad in many ways that social media is highlighting just how messy it can (should?) be.

Thanks for always contributing something valuable to the discussion. Looking forward to seeing you in Austin.

Cheers,
Amber