Engage was Written to Help You Find Answers in Social Media

I recently hosted a discussion on the need to lessen, not eliminate, the emphasis we place on the social media case studies and “how to” posts that are now universal, as they won’t apply to the specific circumstances or context of our challenges, opportunities, and market dynamics. I believe that we should use them solely for inspiration, but not as templates for our work. The best advice that I or anyone for that matter, can offer, lies in our ability to help you define the questions you must ask and answer yourself.

Why?

This is our time to become the very experts in our space that we once sought to answer our own questions. As such, our work should focus on self-empowerment, placing the responsibility of leadership and direction directly on us.

It’s why I wrote Engage! and also, why I am now introducing EngagingBook.com – a resource that shares the insights that didn’t make the final cut as well as new chapters that continue the education.

This is an investment in “you” and your role in leading the revolution from within. The key to success is context. And I wrote Engage to help you…

1. Redefine what you know and don’t know about social media to reset the foundation for learning and advancement (specific to your world)

2. Determine where to start, focus, grow, and to what extent

3. Collect and package information to win support for pilot programs and campaigns

4. Determine the amount of resources to support programs

5. Identify influential voices within social networks

6. Engage in meaningful and useful ways that deliver value and build both relations and relationships

7. Establish a conversational workflow to scale social media across departments

8. Build communities and inspire advocacy

9. Define useful metrics and measure everything from KPIs to ROI

10. Learn, adapt, and lead…

And that’s just the beginning.

#EngageorDie

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  • http://otherthanthat.com cathybrooks

    It seems to me that case studies, while inherently flawed in social media cases since no two cases are alike and no two campaigns even for the same company can be done with a cookie cutter, are critical. Yes, we've made great progress and the use of social media is certainly far more pervasive than it was even 6 months ago, but we are still VERY early days here … So not sure that I fully buy the logic … That said, if the point is that case studies shouldn't be held as gospel but instead as signposts perhaps I actually *do* agree?

    • http://www.briansolis.com briansolis

      Hi Cathy, it is indeed the essence of my focus. Although, I suppose it's easy to misinterpret. I am not saying we don't need case studies, only that we need to focus on writing our own. Use them for inspiration, but not as a template…

    • http://otherthanthat.com cathybrooks

      I had a feeling that's what you meant. To be frank, I think saying we don't need case studies at all is silly. However, leveraging them as a sole resource and holding up case studies as the end all be all way of doing things is no better. As with all things, it's about the reality space that lies in between. Learn from past experiences, see patterns and then approach every situation with fresh eyes and new ideas.

    • http://www.chrisheuer.com/ chrisheuer

      that's essentially what I was saying and believe as well

      the problem Brian is that whether it was an accidental misstatement during your speech, or a misinterpretation by others, it was clear that people are out saying that you said we dont need case studies and we shouldnt do them… that is clearly not the case

      the point is not to rely on case studies as a perfect blueprint for what you should do – indeed, if you replicate what someone else does, you may well exact the exact opposite results

      there are some cases for instance in PR where you dont want to give a story any oxygen, and other cases where clearly you need to address the story head on…

  • http://www.briansolis.com briansolis

    Hi Cathy, it is indeed the essence of my focus. Although, I suppose it's easy to misinterpret. I am not saying we don't need case studies, only that we need to focus on writing our own. Use them for inspiration, but not as a template…

  • http://www.BigDealPR.com Carri Bugbee

    If the message here is to stop looking for a template for your own business success, I couldn’t agree more. I find some clients are hesitant to try things because they want data that shows “it works” – whatever that means. Or they’re afraid of making mistakes. They’re looking for assurance to justify expenses. And case studies can help them get over those hurdles.

    While I can understand that, I don’t ever discuss case studies with clients because there are too many variables. For example, the tools change everyday. I wouldn’t point to a year-old FB case when some of the functionality is fundamentally different.

    Likewise, it would be impossible to duplicate a successful campaign because there are so many moving pieces and so much of it runs on people. Success could boil down to having a community manager who was born to make friends vs. a community manager who got drafted for the job because she knows how the technology works.

    I do think case studies are helpful in teaching social media marketing. The people in my class are newbies and often don’t even use the tools yet. They need a crash course in what’s possible.

    But clients? Not so much. They need to become leaders and define what’s possible. With my help, of course. :-)

    @CarriBugbee

  • Pingback: Maria Tsanou (77RoseCandy) « Engage was Written to Help You Find Answers in Social Media « Chat Catcher

  • http://www.pah3.com/ Silentbutsmart

    Brian – I purchase your book based on a friend's recommendation. I was hook by the foreword, then as soon I got to chapter 1… I want to shoot my friend. This book isn't easy to read nor it has an easy flow. I got unengage (no pun intended)

    I was thinking it would be a beginner book/how to book. But this is more like hype and smoke and mirror BUT
    until I got to Chapter 17. Part IV WE ARE THE CHAMPIONS is a winner.

    I wish you have a workbook to go with this book.

    Overall this book is a great reference guide but not a how to guide. But it is slowwwwwwwwwwwwwly growing on me. I just need my handy dictionary nearby.

    Cheers!

  • Pingback: david khan (Khan_MSW) « Engage was Written to Help You Find Answers in Social Media « Chat Catcher

  • http://josephratliff.com JosephRatliff

    Brian, just picked up a copy of your book yesterday. It's rare that I go into a bookstore and purchase a copy of a book any more…but the cover on Engage, was, well…engaging.

    I've read the first 1/3rd of the book already…and so far I'm very impressed. I also enjoy the “deleted scenes” and extra content here on the web that you've pointed out in this post.

    Fantastic thus far Brian.

    • http://www.briansolis.com briansolis

      Wow, Joseph, thank you for taking the time to get the book and also comment here. Cheers!

  • Pingback: How to ENGAGE Your Fanbase | Myss Miranda Designs and Social Media Management

ABOUT ME

Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. He is an avid keynote speaker and award-winning author who is globally recognized as one of the most prominent thought leaders in digital transformation.

His most recent book, What's the Future of Business: Changing the Way Businesses Create Experiences (WTF), explores the landscape of connected consumerism and how business and customer relationships unfold in four distinct moments of truth. His previous book, The End of Business as Usual, explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. In 2009, Solis released Engage, which is regarded as the industry reference guide for businesses to market, sell and service in the social web.

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