Video: Bringing a Brand to Life in Social Media

We’re approaching the last bits in this series of conversations where Chris Beck, founder of 26dottwo (@26dottwo) and I examine the state and future of social media.

In this installment we review the various aspects and formalities of bringing a brand alive, truly alive in social media. Everything begins with establishing the rules of engagement in order to define the boundaries, context, and objectives for conversations. Guidelines such as “don’t be stupid,” “use common sense,” “stay positive,” are not the most useful approach to steering representatives or consumer experiences.

While brands now possess a brand style guide, many have yet to adapt it to the social Web. In chapter 12 of Engage, I introduce “The Brand Reflection Cycle,”an exercise inspired by personality cycles used in psychology. This is intended to help brand managers design the persona, voice, characteristics, and “soul” of the brand within these very human networks. These attributes are then embodied by those on the front lines of social networks to personify the brand and reinforce intended qualities.

This series was filmed at the new video studio at KickLabs SF where I spend time as an entrepreneur in residence.

Connect with Brian Solis on Twitter, LinkedIn, Tumblr, Facebook
Please consider reading, Engage!: It will help you find answers to your questions…

Get Putting the Public Back in Public Relations and The Conversation Prism:




Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. More so, he humanizes technology’s causal effect to help people see people differently and understand what to do about it. He is an award-winning author and avid keynote speaker who is globally recognized as one of the most prominent thought leaders in digital transformation and innovation.

Brian has authored several best-selling books including What’s the Future of Business (WTF), Engage! and The End of Business as Usual. His blog,, is ranked as a leading resource for insights into the future of business, new technology and marketing.

Contact Brian


    • @briansolis RT @tnpuig: Tone deaf. These founders threatened one of the smartest analysts of the last decade @briansolis with "cyber crime" https://t.c…
    • @briansolis RT @bethwatkins: Read to the end -> The New Peeple App Does Not Represent People; It Objectifies and Demeans Them" by @briansolis https://t…


  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo