Archive for May, 2014

Brian Solis Shares the Future of Retail, Experience and Technology


Over the last few years in particular, Brian has been asked by leading retail brands and industry organizations to study and present on the future of retail As a result, Brian has studied in depth how mobile, social, and disruptive technology is affecting the in-store experience. More so, he’s observing the role of technology and its impact on the entire customer experience. He’s noting what’s gaining traction as well as those that fail and why. Additionally, Solis is also looking at how retailers are exploring technology, what’s working, what’s not working and what it takes to transform. He’s compiled a compelling series of lists, examples and presentations that help strategists define a strategic roadmap to the future…today.

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Connected Customers are Invisible to Those Who Value Demographics


Why Generation-C requires empathy and personalization not marketing…

In 2012, I spoke at a conference in Amsterdam focused on big data and intelligence to help businesses keep pace with the new generation of connected customers. I remember watching an informative and entertaining presentation by Dr. Peter Gentsch, founder of the Business Intelligence Group (B.I.G.) in Berlin. While this was two-years ago, a lifetime in today’s new media world, I feel his example is still as relevant today as it was then.

Brian Solis Keynotes Direct Marketing Prisen 2014 in Copenhagen

Credit: @TrymJohansen

Brian Solis was selected to open Direct Marketing Prisen in Copenhagen. Hosted annually by Post Danmark (Post Nord), Solis shared his view on the evolving digital lifestyle and the need to change the future of marketing.

“This So-Called Digital Life”

Brian Solis explored the evolution of disruptive technologies and its impact on business and society. He shared how technology is changing how people communicate, connect, and share, which is veering away from how businesses market, sell, and serve.

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Advertising in the Year 2020? How About Right Now?


Brian is often asked about the future of marketing, advertising, or better ways that brands can reach customers. What he isn’t asked is about how behaviors, preferences and expectations of the very people brands are trying to reach are evolving. While in Austin, RocketFuel, a company that uses artificial intelligence to make digital advertising better, asked Brian to share his views for advertising in the year 2020. Instead Brian focused on what advertisers need to do now.

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RocketFuel’s ADVERTISING 2020 with Porter Gale, Susan Borst, Richard Frankel and Brian Solis

Agency Do’s And Don’ts In A New Era

RocketFuel presented a SXSW panel of AdTech visionaries to talk Advertising 2020, a look at current trends in the advertising industry and where it’s headed in the second half of the decade.

Evolve or Die

Scaling Impact With Mobile Devices


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Airbnb Agrees to Give N.Y. Host Information in Tax Probe


BusinessWeek reported today on the agreement reached between Airbnb and New York Attorney General Eric Schneiderman. Christie Smythe reached out to Brian Solis for his take on the deal. Following is a synopsis including Brian’s thoughts on the subject…

Airbnb Inc., the short-term home rental service for travelers, agreed to comply with a New York state probe of it and hosts who may be violating state occupancy and tax regulations.

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Improving Customer Targeting and Personalization Through Social Identity


Guest post by Andrew Jones (@andrewjns), analyst at Altimeter Group covering Social Media and Customer Experience

Modern marketing is about more than just informing prospects and customers about products, but building relationships with them. The contextual insight available in social media offers an opportunity to better know and engage audiences with compelling, personalized content and experiences across channels. The following is a condensed excerpt from a forthcoming report.

Brian Solis Writes the Foreword for New Text Book on the Ethical Practice of Social Media in Public Relations


A new text book edited by two Penn State faculty members offers insights for pubic relations practitioners, scholars and students on issues such as transparency, company social media policies, corporate social responsibility and ethical frameworks for social media communication.

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How Steve Jobs would feel about Apple acquiring Beats (podcast)

Brian Solis joins VentureBeat’s Dylan Tweney and Jordan Novet on “What to Think,” a weekly podcast that discusses tech news and trends.

On this episode, Brian shares his views on Apple’s rumored acquisition of Beats and Facebook’s paid vs. organic algorithm debate.

Click here to listen now…

You can also listen on YouTube: VentureBeat’s What to Think Podcast: Episode 4

Or right click/control-click on this link to download the What to Think MP3!

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Silicon Valley embraces The Pivot


In honor of HBO’s Silicon Valley Show, the Michelle Quinn of the San Jose Mercury News examined some of the more popular buzzwords such as “pivot” and “growth hacker” frequently used among startups and investors.

Brian Solis added some color to the discussion…

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Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. More so, he humanizes technology’s causal effect to help people see people differently and understand what to do about it. He is an award-winning author and avid keynote speaker who is globally recognized as one of the most prominent thought leaders in digital transformation and innovation.

Brian has authored several best-selling books including What’s the Future of Business (WTF), Engage! and The End of Business as Usual. His blog,, is ranked as a leading resource for insights into the future of business, new technology and marketing.

Contact Brian


    • @briansolis Q9: I reward reps to embody "knowledge" so that they can deliver a useful and even value added experience in times of need #custserve #x
    • @briansolis The CEO Paying Everyone $70k Salaries Has Something to Hide: The viral story of Gravity's Dan Price by @KYWeise


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  • Brian Solis, Future of Business Forum, Oslo