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The Financial Brand: Top 10 Retail Banking Trends and Predictions for 2017

by Jim Marous, The Financial Brand (Excerpt)

Insights from a crowdsourced panel of 100 financial services leaders, industry analysts and banking providers from around the world. […]

“More than ever, the mobile apps that become the ‘Uber of banking’ are becoming the minimum ante to compete in a connected economy. Technology aside, I believe that 2017 is a year that calls for transparency in banking, operations and customer engagement. The prophecy is coming true; we do in fact live in interesting times. Customers and employees are evolving – and how they think about banking, money and success is deviating from the old normal. It’s time for leaders to disrupt themselves before the gift of disruption is given to them by someone else.”

Brian Solis, Principal Analyst for the Altimeter Group and author of the bestselling book: The Experience When Business Meets Design



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