Studying the impact of innovation on business and society

MyCustomer: Brian Solis’ piece on MyCustomer is one of the top 10 most-read stories of 2017

by Neil Davey, MyCustomer (excerpt)

From the United Airlines’ overbooking scandal to Pepsi’s ill-conceived Kendall Jenner protest ad, there have been no shortage of trials and tribulations for brands in 2017.

The past, present and future of AI in customer experience.
Customer experience luminary, Brian Solis examines the implications of artificial intelligence for the world of customer experience.

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