Studying the impact of innovation on business and society

MyCustomer: Brian Solis’ piece on MyCustomer is one of the top 10 most-read stories of 2017

by Neil Davey, MyCustomer (excerpt)

Brian Solis’s piece titled “The past, present and future of AI in customer experience” earned the number two spot on the MyCustomer list of the top 10 most-read stories of 2017 stating, “Customer experience luminary, Brian Solis examines the implications of artificial intelligence for the world of customer experience.”

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