Studying the impact of innovation on business and society

Future of Work

A Conversation About How Automation and AI Deliver Success Now for Service Teams

A Conversation About How Automation and AI Deliver Success Now for Service Teams

Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and VP, Global Innovation, Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Watch to find out more!…

The Future of Tech – Predictions and Trends to Watch in 2023 According to Salesforce

The Future of Tech – Predictions and Trends to Watch in 2023 According to Salesforce

Via Salesforce Newsroom The only constant in technology — as in life — is change. In this article, you’ll hear predictions from leaders across Salesforce for how technology will shape the future, including: Technology predictions businesses should keep top of mind in the future The future of sales, service, and marketing What technologies will disrupt industries in the future How businesses will lead with their values in the future Salesforce leaders are on the front lines of the latest trends,…

Are Bots Coming For Your Job? With the Right Leadership, Human-Centered Innovation Will Help You Thrive

Are Bots Coming For Your Job? With the Right Leadership, Human-Centered Innovation Will Help You Thrive

Does it feel like robots are coming for your job? That doesn’t necessarily have to be the case. There is one thing that always differentiates us: our humanity. f you’re like most people, you probably think there’s a good chance that artificial intelligence (AI) or automation will significantly impact the global job market. Yet surveys show that most of us think these disruptive technologies are primarily going to affect someone else — someone with a skill set or an educational background that…

Technology, Adaptation, and the Future of Employee Experience with Nathalie Nahai

Technology, Adaptation, and the Future of Employee Experience with Nathalie Nahai

My dear friend Nathalie Nahai invited me on her popular podcast, The Hive, to discuss her new book and the future of tech, resilience, and leadership. I’d like to share that conversation with you here. Today I speak with the inimitable Brian Solis, a world-renowned digital anthropologist and futurist. An award-winning author and global keynote speaker, Brian’s research, advisory and presentations humanise the relationship between disruptive innovation and its impact on institutions, markets and societies. He not only helps audiences…

The Future of Work: Building a Mindset that Embraces Innovation

The Future of Work: Building a Mindset that Embraces Innovation

via Formstack PODCAST Future of Work: Building a Mindset that Embraces Innovation with Brian Solis What’s the difference between innovation, iteration, and disruption? We brought digital futurist Brian Solis on to this episode to explain. The author and Salesforce Global Innovation Evangelist provides insights into how these topics are distinctly different yet interconnected. Brian breaks down how any organization—regardless of size, industry, or notoriety—can harness innovation through a simple shift in mindset. In less than 30 minutes, he shares ways…

The New Future of Work and the Importance of Self-Care, Well-Being, and Digital Wellness

The New Future of Work and the Importance of Self-Care, Well-Being, and Digital Wellness

SO SO SO EXCITED…   In remote and hybrid work, we’re getting things done in new ways and reinventing the #FutureofWork at every step. We are also learning about our needs, to be not only productive, but also what we need to do differently to be happy, successful, and well. Now more than ever, we need to learn and practice new forms of self-care, well-being, and digital wellness as digital will only become more pervasive (and sometimes invasive) in our…

More Intelligent Tomorrow: The New Economy Will Require Empathy

More Intelligent Tomorrow: The New Economy Will Require Empathy

Henry Ford famously said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” So how do you find novel approaches to solving old problems? More Intelligent Tomorrow host Dave Anderson sits down with Brian Solis to talk about interesting ways to get creative solutions to our long-standing challenges. Please listen to the full podcast here. Dave Anderson is a keynote speaker, tech evangelist, and podcast host with a refreshing perspective on marketing, analytics, and…

Zoom’s Work Transformation Summit: Humanizing the Customer Experience

Zoom’s Work Transformation Summit: Humanizing the Customer Experience

Zoom is part of our everyday life now, creating new windows into work, entertainment, education, and augmenting how we communicate with one another and how we experience events and engagements…together. I was honored to join Zoom’s Work Transformation Summit and have the opportunity to share the virtual stage with Chief Product Officer Oded Gal. The event explored “how to deliver impactful customer experiences” in  hybrid world, one where virtual interactions are the new normal and digital- and mobile-first behaviors open…

The Escalating Dilemma of Executive Out-of-Touchness

The Escalating Dilemma of Executive Out-of-Touchness

A few years ago, my dear friend Stowe Boyd reached out to ask an important question in regards to future of work and business transformation. His goal was to cast the light directly on the (r)evolution lead by those who want change within the organization and also expose (and inspire) those who don’t. It’s a subject I’ve extensively studied over the years. In fact, I recently published “The Digital Change Agent’s Manifesto” to help those fighting for change learn the…

Generation Novel hybrid workers bring new demands and risks

Generation Novel hybrid workers bring new demands and risks

During the pandemic, Brian Solis’ research at Salesforce led him to coin two important trends, the Novel Economy and Generation-Novel, to describe how the pandemic reshaped customer behaviors to set the stage for a hybrid post-COVID 19 economy. Ariba, a Hewlett Packard Enterprise company, cites his research in a new report, “A hybrid workplace for a hybrid workforce: Is your business ready to support Generation Novel?” As coined by digital analyst Brian Solis, those who belong to Generation Novel are…

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