Studying the impact of innovation on business and society

New Communications

The Myth of Control in New Media

One of the most common fears I focus on defeating among executives and brand managers is that in new media brands lose control by publishing content and engaging in social networks. The general sentiment is that by sharing information and creating presences within public communities that they, by the nature of democratized participation, invite negative responses in addition to potentially positive and neutral interaction. By not fully embracing the social Web, many believe that they retain a semblance of control….

Social Marketing in Twenty Ten

Every year closes with summaries of the top stories as well the predictions for the year ahead. Heading into Twenty-Ten, I contributed to several prediction roundups including Junta42, ContactCenterWorld, ZDNet, among others. What I didn’t do however, is write about the endless predictions for the future of marketing, media, business, et al. While there were many excellent contributions, I focused on other writing priorities. When I received an end of year 2009 report on the Top Social Computing Predictions for…

The Greatest Hits of 2009 Part X

Source: Shutterstock Happy New Year! Well, this is it. The final installment of the most read, shared, and discussed posts of 2009. I hope that Part X as well as the other nine parts help you to leap into 2010 with confidence, inspiration, and direction. Let the education and stimulus continue this year… The Greatest Hits of 2009 Part X 1. Is Facebook Losing its Coveted Demographic? 2. There’s an App for That: Mobile is the Next Frontier for Brand…

The Greatest Hits of 2009 Part IX

Source: Shutterstock Happy New Year! The closure of 2009 sparked a series of important news and events that only seemed to further the evolution of Social Media rather than subsiding and waiting for a new year. Your path in 2010 is defined by the knowledge you’ve amassed and embraced. It affects not only where you are, but where you’re going and how long it will take to get there. The Greatest Hits of 2009 Part IX 1. The Rapid Evolution…

The Most Influential Conversations on Twitter in 2009

What follows is the unabridged version of my current post on Mashable, “Twitter’s Most Influential Topics of 2009.” As we ring in the New Year and usher in twenty ten, let’s take a moment to reflect on the topics that defined the real-time stream in Twitter. Twitter recently published a Top 2009 Trends list which essentially symbolized a digital microcosm of culture and conversations throughout the year. In many cases, Twitter served as the “wire,” connecting us to stories and…

The Socialization of Service and Relationships

Wherever the balance of influence falls in new media, without genuine, empathetic service, recognition, or reciprocity, we are only extending the very things that prevent us from forming meaningful connections. Connect with Brian Solis: Twitter, LinkedIn, Tumblr, Plaxo, or Facebook — Get the new iPhone app! — Click the image below to buy the book/poster: — Image Source: Shutterstock

The Greatest Hits of 2009 Part VIII

Source: Shutterstock Happy New Year! Welcome to 2010…this is your year. Let’s build upon the lessons we learned in 2009 in order to help us continue on our journey towards earned relevance. The Greatest Hits of 2009 Part VIII 1. The Second Life of Second Life 2. The Science of Retweets on Twitter 3. Teens Adopting Twitter 4. Social Media Accounts for 18% of Information Search Market 5. The Future of the Social Web 6. The Competition for Your Social…

The Greatest Hits of 2009 Part VII

Source: Shutterstock As 2009 comes to a close, we’re inspired to take what we learned this year and apply it to the uncharted year that lies ahead. Our resolutions for 2010 must include learning and participation. With an open mind and an open heart, we can continue to learn, grow, and in turn, teach those around us to make 2010 a banner year for new media literacy and change. The Greatest Hits of 2009 Part VII 1. One in Five…

The Greatest Hits of 2009 Part VI

Source: Shutterstock As we continue our journey through some of the news, events, and observations that moved us in 2009, we still have much to learn as we prepare for the new opportunities that await us in 2010. The Greatest Hits of 2009 Part VI 1. Gary Vaynerchuk and Brian Solis Discuss Putting the Public Back in Public Relations 2. Who Owns Social Media? 3. Size Matters: Job Seekers Measure the Size of Your Social Graph 4. Goodbye Virtual Reality,…

The Greatest Hits of 2009 Part V

Source: Shutterstock 2009 represented a quantum leap in publishing for me. It was the first time in the years that I’ve been writing and blogging that I challenged myself to publish at a greater frequency, depth, and volume. Here are some of my favorites… The Greatest Hits of 2009 Part V 1. Identifying and Connecting with Influencers 2. Full Disclosure: Sponsored Conversations on Twitter Raise Concerns, Prompt Standards 3. I’m Not Talking to You 4. Everything You Never Knew About…

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