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The Guardian: ‘Innovate or die’, Olanipekun warns lawyers

The Guardian: ‘Innovate or die’, Olanipekun warns lawyers

by Joseph Onyekwere, The Guardian (excerpt) According to him, with the advent of technology, clients have become more discerning and impatient, adding: “the average 21st century client is not willing to wait for many things. Unless Nigerian lawyers become more innovative and adapt new ways of practice, they risk being rendered redundant and irrelevant by advances in information and communication technology. Speaking at the Nigerian Bar Association (NBA), Lagos Branch Annual Law Week held in Lagos, Mr. Olabode Olanipekun, Managing Partner…

Customer Think: Customer Experience is Dead, Long-Live Co-Design

Customer Think: Customer Experience is Dead, Long-Live Co-Design

by Stephen Walden, Customer Think (excerpt) If there is one thing that summarizes what has happened to CX in the last 5 years, its the phone call I received a couple of weeks ago from a UK based IT firm (my apologies to the individual in question): ‘Hi, we’re interested in customer experience, we need some six sigma and lean teams to help optimise our processes’.. Now I have nothing against this, but in its intent it doesn’t represent a…

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