Réinventer l’expérience du client connecté : la vision de Brian Solis, gourou de l’engagement client

Le numérique bouleverse le parcours du consommateur. Les entreprises doivent adapter l’expérience client afin que chaque interaction soit la plus efficace possible. Brian Solis, gourou de l’engagement client, livre la checklist des bonnes pratiques à appliquer. 

Qui dit transformation numérique, dit transformation de l’expérience et du parcours client. Cela va nettement plus loin que de gérer de nouveaux points de contact. C’est ce que montre cette étude réalisée par Brian Solis, analyste principal de la société d’études Altimeter pour le compte de Genesys, leader mondial des plateformes d’interaction.

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USATODAY: Anonymity working for Whisper app

by Jefferson Graham, USATODAY

Despite the huge outcry over anonymous comments on websites like Reddit and Yik Yak, Whisper has found a way to make anonymity work.

Instead of name calling, bullying, harassment, racist taunts and homophobic slander that has characterized some online comments without names attached, Whisper’s brand is a nice anonymity.

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AlleyWatch: Entrepreneurs Need To Be Experts On Social Change

By Martin Zwilling, AlleyWatch

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. In fact, businesses need to adapt just as completely to the changes in the buying and social behavior of consumers. High-technology product startups, without customers, don’t make a business.

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UX Matters: The Future of Business Web Site UX

by Ohad Rozen, UX Matters

User Experience as Competitive Advantage

Though it’s taken quite a bit longer than many frustrated UX designers thought it would, the business world is finally waking up to a fundamental fact: when it comes to B2B or B2C Web site design and development, a great user experience is not—and has never been—optional or merely nice to have. Rather, it is essential to a successful customer journey and as vital to organizational success and growth as product strategy. As consumer-behavior consultant and author Brian Solis has rightly noted: “UX packages efficiency and enchantment to deliver more meaningful, engaging, and rewarding consumer journeys.”

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CNET: Yahoo is trying to become one of the smartphone cool kids

by Richard Nieva, CNET (Excerpt)

When Marissa Mayer became CEO of Yahoo three years ago, the former Google executive staked her reputation on one thing: bringing Yahoo, an ailing pioneer of the early Internet, into the smartphone age.

To that end, Mayer made one of her biggest moves just over a week ago, unveiling a mobile app called Livetext, a video-chatting service aimed at teens. It’s only the second brand-new mobile app the company has introduced during her tenure.

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Internet Retailer: A look at Yahoo’s native ads push

by Zak Stambor, Internet Retailer

The Internet pioneer’s acquisition of Polyvore is the latest in a series of moves aimed at helping marketers reach millennials.

Yahoo Inc. CEO Marissa Mayer is betting she can turn around the Internet pioneer’s fortunes by figuring out how to help marketers reach millennials.

The task isn’t easy, particularly given the company’s dwindling financial results; Yahoo posted a $132.1 million loss in the first half of the year, which compares to a $68.6 million gain in the same period a year earlier.

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Sidecar Puts Passengers Aside, Pivots To A Mostly-Deliveries Company

Via Ellen Huet, Forbes


The U.S. ride-hailing market may have room for two players, but apparently not for three.

Sidecar, an on-demand car service that trailed far behind Uber and Lyft despite often being the first to build new and creative features, is morphing into mainly a delivery service for other businesses, the company told FORBES. The move suggests that the industry’s established players — Uber and Lyft — have pulled so far ahead that it’s become nearly impossible for Sidecar to compete.

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[New eBook] Attention is Currency, Featuring Brian Solis and Hugh MacLeod

By Jason Miller, LinkedIn

We tend to assume that because consumers are consumers, they will naturally consume everything we produce. So it becomes easy to think of our work as just “content.” And to think of “marketing” as the publishing and promotion of said content.

In an era when the flow of content is accelerating while the adult attention span is declining, we need to move beyond these assumptions – we need to focus on the human aspects of engagement.

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Brian Solis on how to tell better brand stories without brand journalism

An incredible write up of Brian’s presentation at LinkedIn by Derek Handova at B2B News Network. Wow.

Terms like content marketing and more recently “brand journalism” have captured the attention of B2B marketers for some time. However, many people talk about brand journalism but nobody’s doing it. At least nobody’s doing it very well. That could be the one of the takeaways  from last week’s Content Marketing Summit at LinkedIn, presented by Ragan Communications and PRSA.

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The Top 50 Marketing Gurus


Ever wonder how good the Marketing Guru you have discovered is at marketing themselves? Top50 Marketing Gurus is an interesting way to rank the best of the best in marketing gurus based on their own current online presence. Top50 Marketing Gurus is maintained by PIVOTSTACK.

While Brian thinks that most list processes are rarely on the mark and thus misinform the public about who can really help who and how, he is appreciative of being included.

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Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. More so, he humanizes technology’s causal effect to help people see people differently and understand what to do about it. He is an award-winning author and avid keynote speaker who is globally recognized as one of the most prominent thought leaders in digital transformation and innovation.

Brian has authored several best-selling books including What’s the Future of Business (WTF), Engage! and The End of Business as Usual. His blog, BrianSolis.com, is ranked as a leading resource for insights into the future of business, new technology and marketing.

Contact Brian



  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo
  • Brian Solis, Future of Business Forum, Oslo