Studying the impact of innovation on business and society

Tag: altimeter

Customers Ignite a New Era of CRM

What follows is the unedited version of my latest post at AllThingsDigital… The Altimeter Group today released a new report on Social CRM and while analysts release reports all the time, this is different. The report is free to read and share under Creative Commons and this is a big disruptor, one that reflects the socialization of information and the spirit of social media. The New Rules of Relationship Management The essence of the new report by Altimeter’s R “Ray”…

Jeremiah Owyang, Deb Schultz and Ray Wang Join Charlene Li at Altimeter Group

I first met Jeremiah Owyang online long before I officially met him in person at one of the earlier Lunch 2.0 meetups I can recall. At the time, Owyang was one of the first community managers on the social scene, working with Hitachi Data Systems to help the company tap into online conversations and also build online/offline communities around the Hitachi brand. The date you ask? September 12, 2006. Jeremiah at the Hitachi Lunch 2.0 – Photo credit: Scott Beale,…

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