Studying the impact of innovation on business and society

Tag: digital disruption

Customer Experience Network: Pioneering Connected Customer Experiences is at the Heart of Digital Transformation

Customer Experience Network: Pioneering Connected Customer Experiences is at the Heart of Digital Transformation

Contributed by: Brian Solis for Customer Experience Network Brian Solis, Principal Analyst at Altimeter Group, discusses the meaning of digital transformation in relation to customer experience and the 6 progressive stages organisations should take into consideration. Customer experience (CX) is one of the most important trends in business today as it brings companies closer to customers and customers closer to brands. But CX is also so much more. The work toward creating more relevant, meaningful and productive customer experiences also places your company…

Disrupt or Be Disrupted: Welcome To The Disruption Revolution

Disrupt or Be Disrupted: Welcome To The Disruption Revolution

Sometime toward the end of last year, I spent some time with David Passiak (@Passiak), author of Red Bull to Buddha: Innovation and the Search for Wisdom. At the time, he was leading an ambitious project to connect over 20 innovators in the tech startup world and share their perspectives in one, free, book…Disruption Revolution: Innovation, entrepreneurship and the new rules of leadership. The book takes a case study, thematic approach that moves beyond buzzwords and industry jargon [thank goodness]…

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