Studying the impact of innovation on business and society

Tag: getsatisfaction

An Interview with Get Satisfaction on the Future of Service, Media and Business

In the past, I had the good fortune of working with the Get Satisfaction team to help brands embrace new media to improve customer relationships.  During those early years, I learned a great deal about the process and corresponding hurdles that face change agents as organizations evaluate new technology to socialize CRM. I also began what would later become years of immersion in understanding and defining the role leadership plays in changing organizational culture and methodologies to help businesses truly…

Join the Newsletter

Sign up for the newsletter.

Stay Connected
Instagram
Twitter
  • Shopmented reality: Mobile blurs the line between online and in-store shopping https://t.co/MzNXjdYHNJ
  • Dear friends in NY, I am taking a last minute trip and staying in the East Village. Who's around for a drink tonight?