Studying the impact of innovation on business and society

Tag: jeff nolan

An Interview with Get Satisfaction on the Future of Service, Media and Business

In the past, I had the good fortune of working with the Get Satisfaction team to help brands embrace new media to improve customer relationships.  During those early years, I learned a great deal about the process and corresponding hurdles that face change agents as organizations evaluate new technology to socialize CRM. I also began what would later become years of immersion in understanding and defining the role leadership plays in changing organizational culture and methodologies to help businesses truly…

Lunch 2.0 ‘Web Expo’ Blowout at Hitachi Data Systems

Yesterday, I attended the Lunch 2.0 event at Hitachi Data Systems in Santa Clara (Isn’t everything better with “2.0” after it?). Jeremiah Owyang organized and hosted the event and credit also goes out to Mark Jen for starting the Lunch 2.0 event series. Your host, Jeremiah Owyang – Photo credit: Scott Beale / Laughing Squid Similar to STIRR and the SV and SF NewTech Meetups, the concept is really about bringing together the people behind the new “Silicon Valley” economy…

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