Studying the impact of innovation on business and society

Tag: movies

Music, Film, TV: How social media changed the entertainment experience

Social media is more than a digital water cooler for TV and movies. The global conversation that takes place around events and the experiences people share based on what they watch teaches us about consumer preferences. More importantly, their activity influences behavior. Behavior counts for everything. Studying it is just the beginning of course. In order to understand and eventually steer behavior, we must translate activity into insights and in turn, translate insights into actionable strategies and programs. The Hollywood…

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  • CX Starts with Understanding Today's Customer Experience, Then Designing Them To Be Amazing and Integrated https://t.co/1lR7FqHwIz