I was recently asked to join a group of experts to contribute thoughts on trends driving the evolution of CRM over the next five years. I must say, that it’s a group of individuals whom I not only respect, but also am lucky enough to know in the real world.
– Ray Wang, Principal Analyst & CEO at Constellation Research
– Brent Leary, Owner at CRM Essentials
– Esteban Kolsky, Principal & Founder at ThinkJar LLC
– Denis Pombriant, CEO at Beagle Research Group, LLC
– Paul Greenberg, Owner at The 56 Group, LLC
As an advisor to the Constellation Group, I am reposting the team’s first joint research report here. It offers a glimpse of the hurdles and opportunities organizations will face in 2011 and beyond…
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011
I first met Jeremiah Owyang online long before I officially met him in person at one of the earlier Lunch 2.0 meetups I can recall. At the time, Owyang was one of the first community managers on the social scene, working with Hitachi Data Systems to help the company tap into online conversations and also build online/offline communities around the Hitachi brand.
The date you ask?
September 12, 2006.
Jeremiah at the Hitachi Lunch 2.0 – Photo credit: Scott Beale, Laughing Squid