Tim Pickard of Enterprise Connect’s “No Jitter” blog recently did an article on how not to fall behind with the rapid pace of technology, and extensively quoted Brian Solis’ public thoughts on the subject.
UCToday: Deep Dive – “Contact Centre 2.0: The Rise of Collaborative Contact Centres”
Patrick Watson of industry blog UCToday recently did a review of Brian Solis’ report on the rise of collaborative contact centers, analyzing the conclusions and quoting from it extensively.
MarTechSeries: Leveraging the Power of Social Media to Garner More Customer Reviews
Nivedya Varma of industry publication Marketing Technology Insights recently compiled an overview of advice for companies to use social media to garner more customer reviews, and quoted Brian Solis within the article.
Salesforce: Digital Transformation: Strategies for Success
The CRM software company Salesforce recently interviewed Brian Solis regarding tips and strategies for digital transformation, which they have included in a free report available for download at their website.
Digital Transformation: Strategies for Success
Brian Solis on Digital Transformation, “Transforming businesses through digital innovation — blazing through dreams, disruption and delivery.”
UCToday: OutLoud: The New Age of Collaborative Contact Centre
Patrick Watson of industry blog UCToday recently did an extensive talk with Brian Solis for their “OutLoud” podcast, discussing the future of collaborative contact centers. Excerpt: The philosophy of customer experiences is that we have to figure out as an organisation, as executives, that this isn’t a cost centre, it’s an investment in improving CX and it’s so important. Listen to entire podcast at UCToday
OnlineVideo.net: Welcome to Influencer Marketing 2.0: Notes from VidCon 2018
Troy Dreier of industry blog OnlineVideo.net recently filed a report from the 2018 VidCon conference, and devoted the majority of his article to Brian Solis’ event keynote address.
TV(R)EV: Five Takeaways From VidCon For Brands, Influencers And The Rest of Us
David Bloom of the video industry blog TV(R)EV recently covered the 2018 VidCon event, and extensively quoted Brian Solis’ keynote address concerning how influencer marketing is useful for more than just the top of the funnel.
CMO.com: How Leading Retailers Are Responding to Digital Disruption
Giselle Abramovich at Adobe’s CMO.com, a blog devoted to marketing topics, recently covered Brian Solis’ newest report for Altimeter Group, which looks at leading trends in retail innovation.
How to Transform Digital Customer Experiences for the Connected Customer
Digital transformation is only becoming more prominent in driving business modernization. Yet today, it is rarely designed, led and managed as one, sweeping, coordinated effort across the enterprise. Eventually companies get there as outlined in “The 6 Stages of Digital Transformation.” But, most of the time it starts disparately in pockets across the organization. Many business units learn and progress independently before regrouping with the rest of the organization to then move in unison and with purpose. This is why the…
