Studying the impact of innovation on business and society

The Importance of Designing Customer Experiences

Brain_Solis_On_The_Importance_Of_Designing_Customer_Experiences_-_YouTube

SXSW is one of my favorite events of the year for many reasons. It’s an experience where serendipity becomes the new gravity and almost everyone you meet has incredible stories to share.

Upon arrival in Austin, I drove straight from the airport to the Sysomos lounge to see my dear friend Amber Naslund and her team. She was kind enough to host my very first booksigning of X the evening before SXSW was set to kick-off.

The place was packed! What a great way to start my SX Xperience.

While there, Amber pulled me aside and asked some great questions about experience design, why it’s important and how we can apply it in all we do.

Thank you Amber and Sysomos!

Connect with Brian!

Twitter: @briansolis
Facebook: TheBrianSolis
LinkedIn: BrianSolis
Youtube: BrianSolisTV
Snapchat: BrianSolis

Experience is everything…read my new book, X!

5 COMMENTS ON THIS POST To “The Importance of Designing Customer Experiences”

  1. 40deuce says:

    Thanks so much for coming by our #SXSysomos lounge to talk about your book, Brian! We really appreciated it and this video came out came great! Thanks also for sharing it!
    Looking forward to doing more with you in the future!

    Cheers,
    Sheldon, community manager for Sysomos

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