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Clicktale: 16 customer experience influencers to follow in 2018

by Sara Richter, Clicktale (excerpt)

Experience analytics firm Clicktale has selected Brian Solis as one of their 16 customer experience influencers to follow in 2018.

From the article:

Brian Solis, is Principal Analyst at research firm and consultancy Altimeter, and author of “X: The Experience When Business Meets Design.” Brian’s research explores digital transformation, customer experience and the future of industries, trends, and customer behavior.
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