The AT&T Business blog recently shared a video of Brian Solis’ keynote address at the 2018 AT&T Business Summit, and recapped his top points.

Excerpt:

“I call today’s customer ‘accidental narcissists’ because all these products and services are teaching us that we can have what we want, when we want, how we want,” Solis says. “This is the standard.”

Watch the entire video at the AT&T blog