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Clicktale: Brian Solis on the future of customer experience

Liraz Margalit of the Clicktale blog recently conducted a Q&A with Brian Solis at CDO Israel, and posted the video at their website.

Excerpt:

There is a shift in momentum at leading online businesses, from thinking about shareholder profits to thinking about the experiences that customers are having when interacting with the brand. And in 2018, the advent of new technologies such as AI, VR, NLP and IoT-connected devices, means brands will need to stay on their toes as the experience landscape evolves at a faster rate than ever before.

Watch entire video at Clicktale

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