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Customer Experience Professionals Association: CS Disruptors 2018

The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.

Excerpt:

The most powerful force when it comes to customer experience is something that, believe it or not, is absent in a lot of our work today, and that is the customers.

Watch entire video at the CXPA YouTube account

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