Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.

Excerpt:

82% of consumers in the United States said they stopped doing business with a company due to a poor customer experience. Consumers today aren’t ready to just buy something; they are also looking for a great customer experience that complements the product or service. That’s why it’s essential to provide a level of customer experience that delights customers and builds a lasting relationship with them.

See entire list at Voziq.com