In a CMSWire.com article titled “Digital Assistants Help Bring Consumer-Grade Experiences Into the Workplace,” Marcus Devin – founder and director of WebVine and creator of Injio – mentions Solis in reference to his concept of “accidental narcissism.”
Leading up to a discussion about the value of digital assistants, the author discusses how our use of Uber, Foodora and Asos have trained us to expect increasing personalization and convenience. He concludes a section of the article called “The ‘Accidental Narcissist’ Goes to Work” with “Brian Solis describes the consumer thus created as an ‘accidental narcissist.’”
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Read the entire article here: https://www.cmswire.com/digital-workplace/digital-assistants-help-bring-consumer-grade-experiences-into-the-workplace/