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The Future of Customer Engagement Starts with an Upgrade in Human Perspective

The Future of Customer Engagement Starts with an Upgrade in Human Perspective

        Have you ever met someone with whom you instantly connect? Someone so welcoming yet wise and humble but so special that you become instantly inseparable…that they make you better and maybe you help them become better too? That’s my very special relationship with Paul Greenberg. Over the last few years, Paul’s set out to release his latest masterpiece, “The Commonwealth of Self-Interest.” He invited some of his closest friends to contribute including Bruce Temkin, Ray Wang,…

The Future of Work and Innovation is Tied to Personal Creativity, Productivity and Happiness

The Future of Work and Innovation is Tied to Personal Creativity, Productivity and Happiness

 What?…Me?…Distracted!?… Yes. You. Us. We are all distracted and have been increasingly so for a long time. But, this isn’t a story about distraction. This is a story about how we, with the help of seductive tech and real-time experiences, disrupted our creativity, promise and happiness. To explain more, I wanted to share a very special conversation with my friends at Gapingvoid Culture Design Group. I’ve had the pleasure to work with them on some of the most creative project…

An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion

An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion

Every now and then, I dust off my tech chops to review products that add value to my world. In this case, it’s three unique Bose products purchased independently to meet the needs of three distinct (and unforeseen) scenarios. I explain in the video. Bose Frames 🕶️ (sunglasses with built-in speakers). Bose Sleepbuds 🎧 (noise-masking in-ear sleep aids). Bose Soundwear Companion 🔊 (wearable neck speakers). p.s. the electric scooter I mention as a catalyst for the Bose Frames purchase is…

Customer Experience In The Age Of Digital Distraction

Customer Experience In The Age Of Digital Distraction

Tamara McCleary is a dear friend.  I was so happy when I joined her on SAP’s Tech Unknown podcast, a show that features “discussions from the edge of next.” Honestly, I didn’t know she was going to be the host. So, it was all the more special. Our conversation focused on what has become my next keynote topic/presentation, “Experience in the Age of Digital Distraction.” The impact of digital distraction on work and everything from CX to EX to experience…

The History of Business Phone Service

The History of Business Phone Service

The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business…

Agility is the Key to Relevance

Agility is the Key to Relevance

On the importance of agility… Agility is a way of thinking and working. It’s an open and aspirational mindset, perspective and constant series of actions that incessantly seek to deliver new value to evolving markets. Agility is the key to relevance. Brian Solis, Author, Speaker, Futurist Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy…

There Isn’t an App for That: The Formula for Productivity, Happiness and Creativity Starts Within

There Isn’t an App for That: The Formula for Productivity, Happiness and Creativity Starts Within

We didn’t lose our ability to focus or be creative, we were programmed away from it, toward a direction where our attention is heavily monetized. It’s by design.  The challenge is two fold. For those who remember life before smartphones and social media, memories serve as a benchmark for comparison. We tend to remember our analog lives and activities with a sense of nostalgia and also disbelief. After all, we’ve since learned to become digital-first in most things we do…

Social Media is a Human Network: We Have the Power of Choice in What We Consume, What We Share and Who We Engage

Social Media is a Human Network: We Have the Power of Choice in What We Consume, What We Share and Who We Engage

The good thing about social media, is that it gave us a voice. The bad thing about it, is that it gave us a voice. The path to saving it, making it valuable to not only ourselves, but for society at large, is in our control. The question is, what are you going to do differently moving forward? They say hindsight is 20/20. At some point, we will look at everything, recognize our missteps and ask, “why didn’t we see…

A Timely Conversation About Digital Lifestyles 🤳, the Future of Work 🤖 and the Importance of Creativity 🎨 with Vala Afshar and Ray Wang

A Timely Conversation About Digital Lifestyles 🤳, the Future of Work 🤖 and the Importance of Creativity 🎨 with Vala Afshar and Ray Wang

I’ve long admired Vala Afshar and Ray Wang. I mean, who doesn’t? They’re each, in their own right, the voice of the future when it comes to all things enterprise, customers, employees and “future of…” That’s why when they asked if I would join them to talk about technology’s impact on creativity and productivity and how its affecting professional and personal lives, I said, “YES!” In this short episode (<10 minutes), we talk about the effects of digital distractions in…

Voices of Customer Experience: Designing the Future of CX Through a Futurist’s Lens

Voices of Customer Experience: Designing the Future of CX Through a Futurist’s Lens

I was recently browsing Twitter, when a tweet by Dennis Wakabayashi caught my attention. It referenced “some of the most important CX voices” and included a shoutout to Mary Drumond, CMO of Worthix, and host of the “Voices of CX Podcast.” Dennis took that moment to “personally recognize and celebrate the amount of hard work Mary is doing every day to shape the industry.” Agreed. Dennis also recognized some of the leading voices that have been featured on Mary’s show…

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