Studying the impact of innovation on business and society

Disruptive Technology

Designing for Digital-First Customers: Focus on experience as a driver for breakthrough innovation

Designing for Digital-First Customers: Focus on experience as a driver for breakthrough innovation

Just months before the pandemic, I joined Comcast innovation executives, eWeek, and a host of CX experts to explore the next trends in CX and digital innovation. Following the roundtable discussion, I joined my friends at The Cube and Silicon Angle to dive deeper into conversations about shifting consumerism, the role of innovation in digital products and services and also digital experience design, as well as measuring ROE (return on experiences). Post Pandemic, the conversation seems like it happened a…

The age of tech-enabled trust

The age of tech-enabled trust

Shortly before I joined Salesforce as the Global Innovation Evangelist, I was asked to write the forward to Vodafone Business’ report on software defined networking (SDN) and the role of trust in digital businesses. I wanted to share the foreword with you here… Introduction We live and work in an era of what I call “digital Darwinism,” when disruptive technology is rapidly evolving and so are its effects on markets and society. Over the past decade, digital transformation has emerged…

The Future Needs a Hero

The Future Needs a Hero

My friend Nick Davis leads innovation and customer experience at Reaching the Future Faster and faculty chair for corporate innovation at Singularity University. Late in 2019, Nick and I were talking about his upcoming book, “Future Ready: A Changemaker’s Guide to the Exponential Revolution.” When I read the draft, I immediately had an idea for a foreword. We agreed. My request was that I could share it here with upon release. Future Ready is a how-to guide for changemakers who are…

A Curated List of Interesting and Curious CES 2020 Highlights

A Curated List of Interesting and Curious CES 2020 Highlights

The Consumer Electronics Showcase in Las Vegas is a spectacle I’ve experienced (in some cases, endured) for over 20 years. But this year was different. Why? It’s not just about consumer electronics anymore. We’re finally witnessing the convergence of physical and digital “things” and spaces in everything…and I mean everything. Following are some of the more promising, curious and also interesting takeaways from CES… TVs: There were OLED and 8k TVs that are better than what we can actually see,…

Riding the Next Wave of Digitally Driven Innovation

Riding the Next Wave of Digitally Driven Innovation

The cloud is a key enabler of business transformation. IT leaders, business executives and digital transformation architects are migrating to the cloud to modernize operations enterprise-wide. I was invited by IDG/CIO and Microsoft Azure to share my views on cloud-driven digital transformation across private and public-sector institutions. Some of the topics we discussed include: Big data/analytics – how companies can turn data into insights and revenue growth using the cloud, analytics and other tools Workplace transformation – how technology is…

Can AI Save the Retail Industry?

Can AI Save the Retail Industry?

Over the years, I’ve studied retail innovation and also retail stagnation. Among the white hot trends propelling retail startups and giving legacy brands hope are artificial intelligence (AI), computer vision, Internet of Things (IoT), connected sensors and good old fashioned ingenuity. My friend Macy Bayern of TechRepublic recently wrote about the role AI is specifically playing in retail innovation. Her resulting article features insights from industry experts and innovators. I also wanted to share our unabridged conversation with you here……

All This Technology is Making Us More Human

All This Technology is Making Us More Human

Part 2 of 2 I once had the honor of giving a TEDx Talk in San Francisco. I’ll never forget it. Even though I speak for a living, speaking at TED honestly terrified me. There’s something about the TED stage, the big ideas and the iconic personalities who have graced it over the years that has a way of grounding and even intimidating you. The experience was so powerful and life-changing, I sought to subject myself to the jitters and butterflies…

e-Mobility and The Future of Transportation – #EnelFocusOn in Rome

e-Mobility and The Future of Transportation – #EnelFocusOn in Rome

The future of e-mobility (full presentation on demand) Our climate is changing. Some of the manmade causes that are accelerating these changes can be reduced or possibly reversed with notable, some not insignificant changes in our lifestyle. Obviously some are easier than others but nonetheless important. Without getting into the politics or the science of climate change, I do want to share an experience about one of the many areas of innovation aimed to curb it, eMobility. As Tesla Found Elon…

The Future of Business is Under Construction and You are Its Architect

The Future of Business is Under Construction and You are Its Architect

WTF? What’s the future…? Disruptive technologies are hailed as catalysts for business transformation. But they are merely enablers for defining a new genre of market relevance and leadership. Among the subjects of disruption, how we work, market, sell, and serve requires nothing less than remodeling and in many cases, complete redesign. The reality is that the future of business is always under construction. Yet, the state of business as usual is still pervasive and very much rooted in the past….

The History of Business Phone Service

The History of Business Phone Service

The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business…

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