At AI Week in Milan, I had the privilege of representing ServiceNow on a stage filled with people thinking seriously about the future of artificial intelligence. Rather than offer another tour of tools, trends, and predictions, I wanted to challenge the premise guiding much of today’s enterprise investment: that applying AI to the existing business is the same as transforming it. It isn’t. Most organizations are using AI to accelerate processes, automate tasks, increase output, and extract efficiencies from operating…
Future of Work: Why AI’s Biggest Opportunity For Businesses Goes Beyond Cost Cutting with Brian Solis
Brian Solis, Head of Global Innovation at ServiceNow and one of the world’s leading digital futurists, recently joined Frank Cottle on the Future of Work show to explore how AI business transformation is redefining leadership, innovation, and the literal future of work. Artificial intelligence has quickly become one of the defining forces influencing business, but many organizations are still approaching it as a cost-cutting exercise rather than an opportunity to create new value. In this episode of the Future of Work® Podcast,…
The AI Trust Crisis wasn’t Inevitable, It was Led
AI has a trust problem because they understand the future they were asked to accept. For the last three-to-four years, AI was introduced less as a platform for human potential and more as a force of inevitability: jobs would disappear, entry-level opportunities would shrink, organizations would flatten, humans would be removed from the loop, and efficiency would become the new north star. That story did not write itself. It was shaped across boardrooms, classrooms, campaign stages, media headlines, investor calls,…
The Infinite Company: Building AI-Forward Organizations That Drive Exponential Growth with Brent Leary
Brent Leary and I have been friends for many, many years. So whenever we have the chance to sit down for a conversation, it never feels like an “interview.” It feels like two longtime friends exploring what’s next, asking bigger questions, and challenging each other to think beyond the obvious. In this conversation, Brent and I explored ideas from “Infinite,” the new book Dave Wright and I wrote to help leaders rethink what enterprise organizations can become in an AI-forward…
Ford Values Human Expertise Over Machines
Via Bloomberg Ford rehired over 350 veteran engineers referred to internally as “gray beards” after an aggressive AI adoption strategy backfired. Ford had been increasingly relying on AI-driven inspection systems to streamline production and address quality control issues, however the firm acknowledged that AI lacked the nuanced judgement when it came to complex problems. “We had been relying more and more on automated quality systems and not getting the desired results,” said Kumar Galhotra, Ford’s chief operating officer. “We brought…
Infinite, My Latest Book, is Now Available and I Would Love for You To Read It 🥳
The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
AI’s Next Frontier Isn’t Intelligence, It’s Trust
Maybe people aren’t rejecting AI as much as they’re rejecting a future that’s being imposed on them. When students boo the mention of AI at commencement speeches, it’s a signal of a societal undercurrent quietly, and eventually, loudly, pushing back against a perceived threat. And it’s not the technology that’s a threat as much as how AI, or at least the AI narrative, is wielded by doomer CEOs of frontier AI companies (AI will take jobs!) and the decisions executives…
AI Darwinism Is Here, Now Leadership Must Evolve Next
AI Darwinism isn’t coming. It’s here. The evolution has already begun inside every organization where employees are experimenting faster than leadership is redesigning the systems around them. Microsoft’s 2026 Work Trend Index Annual Report makes the gap clear: AI is expanding human agency, but many organizations are not yet built to capture it. That’s the real challenge now. Leadership. The companies that win this next era will be the ones brave enough to reimagine work, empower curiosity, create psychological safety,…
AI Doesn’t Take Jobs, It Creates Them: Jensen Huang’s Reality Check for the AI Alarmists and Doom-Sayers
Right now, AI narratives seem to be propagating an ROI of return on ignorance instead of a more productive ROI, “return on intelligence.” Enterprise leaders are currently navigating a critical transition toward AI-native operating models, yet AI adoption is stalling due to a fundamentally flawed narrative. Instead of focusing on strategic growth, the leadership conversation is paralyzed by speculative doomsday prophecies, a paralyzing fear of change, and a narrow focus on task automation for cost-cutting. This alarmist approach to the…
Allie K. Miller in Conversation with ServiceNow Chief Innovation Officer and Head of Global Innovation Brian Solis
At ServiceNow’s Knowledge last year, I had the privilege of sitting down on camera with my dear friend Allie K. Miller and my colleague Dave Wright, ServiceNow’s Chief Innovation Officer, for one of the most honest conversations I’ve had about the state of enterprise AI. And, the conversation still represents the state of AI in business today. Allie. who was recognized on the TIME100 AI list for 2025, and for good reason, has a rare ability to cut through AI…