This week at ServiceNow, we hosted an internal AI Innovation event that left me incredibly energized about whatâs next. We kicked off with a powerful keynote from Jeremy Utley, author of Ideaflowand director of executive education at Stanford d.school. He shared how AI can amplify human creativity and unlock new ways of thinking. We then spotlighted Amit Zavery, our President, CPO, and COO, whoâs been leading our journey to becoming truly AI-native! We also featured insights from Paul Hong, ServiceNow…
fastforward: Becoming an AI-first business requires a total organizational mindshift, an interview with Brian Solis
Ron Miller and Brian Solis explored what it means to be an AI-first company moving forward for fastforward, powered by boldstart… Just about every organization wants to be an AI-first company right now, but making every part of the business run on AI is easier said than done. If historyâs any guide, past digital transformation efforts showed how a lack of organizational buy-in can sink even the best intentions. Brian Solis, head of global innovation at ServiceNow, and author of…
AI Adoption is an Act of Self-Disruption: An Interview with Invisible Machines
Brian Solis, is a digital anthropologist and futurist who serves as the Head of Global Innovation at ServiceNow and is the former Head of Global Innovation at Salesforce. Brian is a bestselling author of Mindshift, which helps leaders learn how to see emerging trends, harness disruptive forces, and use them to fuel growth. Brian joins Robb and Josh, the authors of Invisible Machines, to talk with us about the importance of self-disruption in AI adoption. With so many genAI projects…
Innolead Interviews Brian Solis: Using AI to Support Innovation (and Iteration) at ServiceNow
Every company says they âdo AI.â Few can show meaningful outcomes. Weâve been intentional about iteration and innovation. Iteration makes yesterdayâs work more efficient. Innovation creates new value.💡 When you separate the two, you can measure cost takeout and progress…and prioritize what matters. If youâre leading transformation, ask: are your AI investments making yesterday cheaperâŠor creating tomorrowâs value? Please read this awesome piece by Dawn Kawamoto for InnoLead and let’s talk about where your org sits on the AI iterationâinnovation curve. Using AI to Support…
What Would AI Do? Rethinking Transformation from Procurement to the Enterprise at DPW
Live from the floor of DPW in New York, I had the privilege of joining my long-time friend Mark Perera on the DPW podcast. We explored the future of technology, business, and leadership, while also looking back to our roots in Silicon Valley during the rise of Web 1.0, Web 2.0, Social Media, and smartphones. What made it truly special wasnât just the set, it was the conversations I had with procurement leaders, innovators, and partners before stepping up to…
The Digital (and AI) Culture Challenge; Bridging the Employee-Leadership Disconnect
I would have forgotten all about this report I co-authored with Jerome Buvat of Capgemini in 2017 if I hadn’t received an email from Sara Fonseca from Insead. She’s working on research around the shaping of organizational cultures in the context of larger digital transformations. Her inquiry centered on our report that explored the expansive gaps between executives and employees around leadership, digital transformation, and culture, “The Digital Culture Challenge; Bridging the Employee-Leadership Disconnect.” Her email inspired me to revisit…
Industria Italiana: LâIA agentica Ăš unâopportunitĂ che non si puĂČ rischiare di perdere. Parola di ServiceNow
Riceviamo e pubblichiamo integralmente un articolo a cura di Brian Solis, head of global innovation di ServiceNow, Industria Italiana La rivoluzione dellâintelligenza artificiale non Ăš solo un altro capitolo della storia della tecnologia, ma lâinizio di una storia completamente nuova. Una storia in cui le aziende possono reimmaginare ciĂČ che Ăš possibile, ripensare la creazione di valore per un mercato in evoluzione e rimodellare il proprio futuro insieme a clienti e dipendenti. In un mondo in cui la disruption sembra…
The Future Belongs to Those Who See AI as a Partner, Not a Threat
They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, heâs sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didnât hold back: AI is evolving faster than most people, companies, or governments can comprehend. Itâs not just coming for routine jobs. Itâs coming for ours…the cognitive, creative, and strategic roles we thought were safe. But hereâs the truth: AI doesnât have to replace you. You can evolve…
Keynote: Innovation Starts Where Certainty Ends
💡 The light bulb wasn’t the result of better candles. Think about that. Innovation rarely comes from perfecting the past, it comes from experimenting forward and eventually jumping to the next curve. In this short video, I share the story of how true innovation requires moving beyond what works to chase what could be. Itâs uncomfortable. Itâs risky. But itâs necessary. Iteration is safe, but finite. Innovation is bold, but risky. The future wonât come from enhancing what we already know. The future will come…
Harvard Business Review: Train Your Brain to Work Creatively with Gen AI by Brian Solis
Harvard Business Review featured a highly popular article by Brian Solis, “Train Your Brain to Work Creatively with Gen AI.” Summary: When most people prompt generative AI, they do so within the paradigm of how they think about what could or should come next. For example, when searching Google, users may ask a question, search for the best Thai restaurant ânear me,â or insert specific criteria based on filtered output, such as âbest downhill mountain bike for intermediate riders.â That…
