Studying the impact of innovation on business and society

Press

Savvy Business Leaders Podcast – Futurist Brian Solis on Reinventing Field Service Management

Savvy Business Leaders Podcast – Futurist Brian Solis on Reinventing Field Service Management

In this episode of the Savvy Business Leaders podcast series, host Bill Detwiler talks field service management with Brian Solis, Principal Analyst and Futurist at Altimeter Group, and Paul Bean, CEO of Mining Worldwide at Sodexo. Companies use field service management whenever they deliver products or services offsite. In part one, Solis explains how disruptive technologies are enabling connected field service and unlocking new business models. Then, we’ll learn how Sodexo is harnessing these technologies to make early, informed, and holistic decisions.

MTA Martech Advisor – What’s Going to Keep CMOs Awake at Night in 2019

MTA Martech Advisor – What’s Going to Keep CMOs Awake at Night in 2019

From Mediocrity to Growth
Brian Solis is Principal Analyst at Altimeter Group. According to Brian, the right strategy, combined with emerging technologies like AI and machine learning, positions marketing as an “enabler for total CX.”

Here is Brian’s prediction:

“If I could offer any advice to CMOs, it would be to swap out the ‘M’ for a ‘G.’ Legacy marketing is an endeavor toward building relationships upon a foundation of mediocrity. Instead, the ‘G’ represents an opportunity toward growth.

In an era of AI and machine learning, in combination with an open mind and a focus on the entire customer journey, the role of marketing can finally deliver customer experiences that meet or exceed modern customer expectations.

Doing so moves the purview of marketing beyond the top of the funnel and positions it as an enabler for total CX. And that makes marketing a partner in business growth and a partner to CEOs, boards and shareholders.”

The Marketing Centre – The Marketing Centre book club: Essential summer reading

The Marketing Centre – The Marketing Centre book club: Essential summer reading

Digital analyst, sociologist and futurist Brian Solis scans the horizon to see what’s next for businesses. Solis doesn’t just explore trends and theories, but offers his vision as to how you can get ahead in uncertain times.

Why Jason chose this book: “Though this was written in 2013 I still think it’s very relevant today. It talks about the ‘dynamic customer journey’, and how every consumer touchpoint on that journey adds or subtracts from the overall customer experience.

“Given that context, it strongly recommends that as a business you need to ‘innovate or die’ with clear priorities on what to address. Solis has written three other books on innovation and consumer trends. ‘What’s the future of business’ is his second one, and he has written two more subsequently expanding on his work. So depending on your knowledge on the subject area, you could start at a different point in Solis’ bibliography.”

Chase Jarvis – BRIAN SOLIS: IT’S NOT GOOD ENOUGH TO BE GOOD ENOUGH

Chase Jarvis – BRIAN SOLIS: IT’S NOT GOOD ENOUGH TO BE GOOD ENOUGH

Today on the podcast,

How to take inspiration from brands, people and products that are outside your industry– for example, as Brian says Starbucks isn’t looking to other coffee companies for inspiration
We address the common misconception that innovation is synonymous with technology, and why innovation is really about understanding people- their behavior, their preferences – and finding a way to give it to them
Brian says that simply asking “why” is one of the best ways for us to uncover friction points and get rid of them. It’s such a simple question, but so powerful.
Enjoy!

“No one achieves greatness without completely exposing themselves.”

.Me – Digital Marketing Lessons I Learned at Spark.me Conference

.Me – Digital Marketing Lessons I Learned at Spark.me Conference

“Behind every screen, expression, and impression stands a human being… Not a consumer.” – Brian Solis
Brian Solis, one of the world’s most renowned marketing experts, analysts, and writers, made us all remember that brand, before anything else, means experience. It sounds confusing at first, but it’s actually quite logical. Brands use experience as a way of bringing life into the things we care about.

Atomic Reach – 100 Content Marketing Influencers You Need To Follow

Atomic Reach – 100 Content Marketing Influencers You Need To Follow

Brian Solis – Principal Analyst at Altimeter Group

Brian Solis is an award-winning author, world-renowned keynote speaker, and prolific writer and blogger. His books “What’s the Future of Business,” and “X: The Experience When Business Meets Design,” explores different connections and scenarios between customer experiences and journeys with business innovation. He is a regular contributor to leading business publications like Adage, Forbes, Wired, and VentureBeat.

LinkedIn – What does brand mean in 2019?

LinkedIn – What does brand mean in 2019?

And it is essential to think this way. As Altimeter Principal Analyst, Brian Solis notes, “the way of doing things and the way the world is evolving are different. The greatest innovation is in mindsets and processes, in how we are human. And once you see it differently, you can’t go back.”

Brian also notes the wise words of his colleague, Principal Altimeter Analyst, Charlene Li, “In a post-truth world, marketers need to shift from touch points to trust points.”

In an era of mediocrity and complacency, only the relevant survive.– Brian Solis

1 2 3 98
Join Our Mailing List
 
 
Stay Connected
Instagram
Twitter