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Doing CX Right: AI and the Human Element – How to Strike a Balance in the Workplace

Doing CX Right: AI and the Human Element – How to Strike a Balance in the Workplace

Looking to gain insight into the world of AI technology, innovation, and digital transformation? Then you’ve come to the right place. On this episode, you’ll learn actionable tips from Stacy Sherman and Brian Solis, world-renowned digital anthropologist, futurist, 8x best-selling author, speaker, and VP of Global Innovation at Salesforce. They share tactics for leveraging AI and related tech without losing the human element. And how to build better relationships, experiences, and business models, emphasizing the importance of companies adopting a customer-centric approach to…

Brian Solis to Keynote Digital Summit in Phoenix – The New Marketing Mindset: Marketing to the Customer of the Future, Today

Brian Solis to Keynote Digital Summit in Phoenix – The New Marketing Mindset: Marketing to the Customer of the Future, Today

Brian Solis is excited to keynote the Digital Summit in Phoenix in March 2023! Brian’s topic is meant to inspire marketers to become the leaders of the future. He will be speaking about the new future of marketing and what it takes to bring it to life, now. The New Marketing Mindset: Marketing to the Customer of the Future, Today A look back in history shows you just some of the technology revolutions that changed the course of how we…

LEADERS Magazine: Brian Solis on Digital Darwinism and Innovation

LEADERS Magazine: Brian Solis on Digital Darwinism and Innovation

In this must read interview in LEADERS Magazine, Brian Solis explores the challenges and opportunities executives face in this Novel Economy. Brian also details how companies can create a culture of innovation to grow and scale in uncertain times. Full interview here or via PDF below… “The paradox of innovation doesn’t inhibit the desire for growth and profitability. You must pursue both iteration and innovation to thrive against digital Darwinism and Darwinism in general. To do this requires a new…

Designing the Brand Experience: From First Exposure To Advocate To Relationship

Designing the Brand Experience: From First Exposure To Advocate To Relationship

I’d like to share a cool experience with you… I was recently traveling from Denver to Florida. During my layover, I noticed a reference to “X: The Experience When Business Meets Design” pop up. I clicked through and listened to a brilliant conversation between Alan Hart and Nick Horan, Global Brand Experience Lead for Vanish at Reckitt. I listened, and found myself nodding along, with a lovely sense of familiarity, on his approach to total brand, product, customer, and user experience…

Brian Solis named as a leading technology experts that can help you keep up and give you the context needed to cut the noise

Brian Solis named as a leading technology experts that can help you keep up and give you the context needed to cut the noise

Clifford Thomas, Senior Vice President and General Manager at Cisco, assembled a list of people who can help you learn about major trends shape how think, work, and grow. “Be News, not Noise: 20 Experts to Help You Grab Attention, and Keep it” – Link Brian Solis Forbes once called Brian Solis “one of the more creative and brilliant business minds of our time.” ZDNet called him “one of the 21st century business world’s leading thinkers.” Solis researches digital transformation,…

6 Business Speakers Who Will Motivate Your Teams With Their Real-Life Experiences – GRIT DAILY

6 Business Speakers Who Will Motivate Your Teams With Their Real-Life Experiences – GRIT DAILY

via Elizabeth Walker, GRIT DAILY Business speakers are often a source of inspiration and motivation for those struggling on their innovation or transformation journey. No business leader can succeed without help. That’s what the experts on this list do, they help leaders…lead. They guide, support, and motivate business leaders to build their best, most successful organizations and careers. Brian Solis made the list of some of the best business speakers that leaders turn to when they’re in need of more…

Retail Therapy: At the forefront of digital transformation and customer experience with Paul Zahra, CEO of ARA

Retail Therapy: At the forefront of digital transformation and customer experience with Paul Zahra, CEO of ARA

In this episode of Retail Therapy, we have the pleasure of hosting Brian Solis. Brian is a leading digital anthropologist and futurist, known for his expertise in digital transformation, customer experience, and innovation. He is currently the Global Innovation Evangelist at Salesforce, where he leverages his vast knowledge to drive thought leadership and research. Join host Paul Zahra, CEO of ARA, to delve into Brian’s unique perspectives on the ever-evolving retail industry. With over 700,000 followers on social media, Brian brings a…

engatica Names Brian Solis to its list of 200 World’s Top Business & Technology Innovators

engatica Names Brian Solis to its list of 200 World’s Top Business & Technology Innovators

Engatica named Brian Solis to its “powerlist” representing the “200 World’s Top Business & Technology Innovators.” Brian Solis Brian Solis is a globally recognised thought leader, keynote speaker, and 8x best-selling author. He is known for his expertise in digital transformation, customer experience (CX), innovation, and the future of technology and business. As the VP of Global Innovation Evangelist at Salesforce, Brian has published over 60 research papers and is a frequent contributor to industry-leading publications such as Forbes, ZDNet,…

McKinsey: A CEO’s guide to the metaverse

McKinsey: A CEO’s guide to the metaverse

Via By Homayoun Hatami, Eric Hazan, Hamza Khan, and Kim Rants, McKinsey Quarterly Suddenly, the metaverse is in the zeitgeist, for better or worse. Investment more than doubled in 2022 powered by big moves (such as Microsoft’s $69 billion acquisition of Activision Blizzard, now under antitrust review) and small ones (about $12 billion to $14 billion of venture capital and private equity investment). Everyone has heard about the successes racked up by some big gaming companies: Roblox reported more than 58…

Are Hotels Ready for Generation Novel? How the rise of Generation-Novel or Gen-N could transform the future of guest service

Are Hotels Ready for Generation Novel? How the rise of Generation-Novel or Gen-N could transform the future of guest service

Via David Millili, CEO at LodgIQ, HospitalityNet What defines world-class guest service? Is it personalized offers or a value-driven loyalty program? Is it a timely reply sent back to an unsatisfied guest review? Is it flexible stay options or policies? Is it an engaging social media presence? Guest service can be all of these things… and with the demands accelerated by the pandemic, it has also become so much more. The problem with defining guest service in any singular way…

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