Singularity University is now featuring articles on its SU Blog by Brian Solis. His contributions will focus on exponential innovation, business transformation and digital anthropology. His first three articles include: 5 Laws of Resilient Innovation Ideas are Denied by the Dozen: Why We Need to Celebrate Ideas, Ideation, and Innovation to Succeed Selfie-Aspiration: Social Engineering Is Changing our Biology and our Norms and Values
iPerceptions: In-store shoppers are not satisfied with their mobile experience and more CX stories you should read
iPerceptions recently did a round-up of interesting new articles concerning customer experience (CX), citing Brian Solis’ article on the subject.
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.