Studying the impact of innovation on business and society

Tag: brian+solis

Building brand loyalty with empathy

Building brand loyalty with empathy

Thoughts about the future of customer service and experience published by Brian Solis in Forbes, was recently included in CO by the U.S. Chamber of Commerce, “5 Customer Service Trends That Are Here to Stay.” Author, Sean Ludwig. During the pandemic, businesses changed their customer experience. Here are the changes that will be around long after COVID-19 is a thing of the past. Building brand loyalty with empathy One way customer service has notably changed during the pandemic that brands…

The Future CMO: Driving the Seamless Customer Experience with Seth Godin and Brian Solis

The Future CMO: Driving the Seamless Customer Experience with Seth Godin and Brian Solis

The role of CMOs globally has been on a continuous path of transformation. The digital era has created new ways for businesses to connect with audiences on a deeper level, and in turn deliver more seamless, personalized customer experiences at scale. Today’s CMO is uniting brand, sales, commerce, service, and loyalty to own the end-to-end customer journey. Join Seth Godin, Brian Solis, and Canadian business leaders as they discuss how the role of the CMO is becoming more dynamic, strategic, and…

21st Century Business Forum: John Gordon Interviews Brian Solis on How Businesses can thrive in a digital environment

21st Century Business Forum: John Gordon Interviews Brian Solis on How Businesses can thrive in a digital environment

How can your business thrive in a digital environment? Join Salesforce Global Innovations Evangelist @briansolis for the 21st Century Business Forum at noon Eastern on July 14, 2021. Please register here. The 21st Century Business Forum is a FREE webcast presented on the second Wednesday of each month. Bestselling author Jon Gordon will interview entrepreneurs, CEOs, authors, coaches, and thought leaders as they share their insights, ideas, and experiences of success as well as lessons learned. July 14, 2021: Featuring Special…

Digitaal antropoloog Brian Solis: “Bedrijven moeten zich nú klaarstomen voor Generation N” [Video in English]

Digitaal antropoloog Brian Solis: “Bedrijven moeten zich nú klaarstomen voor Generation N” [Video in English]

By Magali De Reu, Bloovi Brian Solis is naast bestseller-auteur misschien wel dé autoriteit op vlak van marketing en sociale media. Als ‘digitaal antropoloog’ houdt de Amerikaan voortdurend de vinger aan de pols over de maatschappelijke verschuivingen die op ons afkomen. In een nieuwe Techmag episode geeft hij een blik op de toekomstige trends in het digitale landschap, en hoe bedrijven zich kunnen voorbereiden op het nieuwe normaal. Business as (un)usual zonder leiderschap Wanneer ik Brian Solis – in het…

What is the Novel Economy and Why is it Important in a Post-Pandemic Economy?

What is the Novel Economy and Why is it Important in a Post-Pandemic Economy?

Written by Patrick Anderson, Tasktop “Anything is Possible in the Novel Economy” Following the disruption wrought by the COVID-19 pandemic, global businesses are squinting their eyes through the dust of the aftermath. Little has prepared them for what Brian Solis calls the “Novel Economy”. Yet despite all the uncertainty and hardship, Brian—Global Innovation Evangelist at Salesforce—remains upbeat that opportunity abounds, and that “anything is possible” — especially if enterprises center their response around the safety and evolving needs of customers…

CNET Asks Brian Solis to Weigh-In on the Rapid Rise of Clubhouse and Audio-Based Social Networking

CNET Asks Brian Solis to Weigh-In on the Rapid Rise of Clubhouse and Audio-Based Social Networking

Clubhouse is the latest Silicon Valley unicorn and it is white hot within the circles of early tech adopters and networkers. Writing for CNET, Erin Carson explores how the popular audio social network is capturing the attention of notable names like Elon Musk and Mark Zuckerberg. She reached out to Brian Solis for his thoughts. Excerpt: Elon Musk, Mark Zuckerberg use Clubhouse: What to know about the exclusive service Clubhouse, which is still in beta and isn’t yet available to…

Entrepreneur Hosts Webinar featuring Brian Solis Interviewed by Journalist and CultureBanx CEO Kori Hale

Entrepreneur Hosts Webinar featuring Brian Solis Interviewed by Journalist and CultureBanx CEO Kori Hale

Hosted by Entrepreneur, Journalist and CultureBanx CEO Kori Hale will interview renowned keynote speaker, futurist, award-winning author, and Global Innovation Evangelist for Salesforce, Brian Solis. For nearly three decades, Solis has helped executives of leading brands and startups understand what’s happening and why, visualize future trends, and deliver the future they want to see. Covid-19 turned the world upside-down in March and businesses of all sizes were presented with never-before-seen-challenges. The way we work, sell, service and market to customers has forever changed. Six months…

ClickZ AI Summit 2020 Announces Brian Solis as Keynote Speaker

ClickZ AI Summit 2020 Announces Brian Solis as Keynote Speaker

ClickZ is introducing AI Virtual Summit 2020 to explore artificial intelligence in marketing. On June 25, the summit is a half-day event that aims to equip marketers with the much needed knowledge to adopt and realize AI’s true power and know how to create strategies that can create huge competitive advantages. Leading experts along with cutting edge AI technology providers will enable attendees to discover the realistic power of AI, what you should be doing/using right now, and explore what’s next. ClickZ…

Forbes Quotes Quantum Computing Expert Brian Solis

Forbes Quotes Quantum Computing Expert Brian Solis

Gil Press writing for Forbes set out to capture the state of quantum computing. Today, organizations are still struggling to actively adopt artificial intelligence (AI), but it is the path forward to quantum computing. The time is now for enterprises to establish a center of excellence (CoE) around quantum to be ready for the inevitable change. “Now is the time to start building the vision, the expertise, dedicating teams and resources” for quantum computing, says Brian Solis, Global Innovation Evangelist…

Appirio Hosts Fireside Chat with Salesforce Global Innovation Evangelist Brian Soils, Appirio CMO Gurvinder Sahni and Constellation Research’s Ray Wang

Appirio Hosts Fireside Chat with Salesforce Global Innovation Evangelist Brian Soils, Appirio CMO Gurvinder Sahni and Constellation Research’s Ray Wang

Tune in to watch this compelling fireside chat with three industry thought leaders, Appirio CMO Gurvinder Sahni, Salesforce Global Innovation Evangelist Brian Solis, and Constellation Research Principal Analyst Ray Wang. They’ll discuss strategies for navigating and leading in this new norm while sharing real-world examples of the digital transformations happening all around us. Please register here (post event video available).

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