Studying the impact of innovation on business and society

Tag: business

The Future of Customer Engagement Starts with an Upgrade in Human Perspective

The Future of Customer Engagement Starts with an Upgrade in Human Perspective

        Have you ever met someone with whom you instantly connect? Someone so welcoming yet wise and humble but so special that you become instantly inseparable…that they make you better and maybe you help them become better too? That’s my very special relationship with Paul Greenberg. Over the last few years, Paul’s set out to release his latest masterpiece, “The Commonwealth of Self-Interest.” He invited some of his closest friends to contribute including Bruce Temkin, Ray Wang,…

The History of Business Phone Service

The History of Business Phone Service

The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business…

Lifescale and the Digital Transformation of Society and Business

Lifescale and the Digital Transformation of Society and Business

Supporting his thesis that beyond the IT deployments across large organizations, it’s the “digital transformation of society that is really creating change,” Ross Quintana draws numerous examples from Solis’ book Lifescale. Quintana writes, “When I looked at the principles of his book I quickly saw the connection to all the stakeholders.” Illustrating his point that “technology is the problem and the answer,” the author mentions that Solis talks in his book about the impact that distraction is having on us…

Agility is the Key to Relevance

Agility is the Key to Relevance

On the importance of agility… Agility is a way of thinking and working. It’s an open and aspirational mindset, perspective and constant series of actions that incessantly seek to deliver new value to evolving markets. Agility is the key to relevance. Brian Solis, Author, Speaker, Futurist Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy…

The Biggest Mistakes Companies Make in Digital Transformation and Innovation

The Biggest Mistakes Companies Make in Digital Transformation and Innovation

Jeff Ashcroft is a dear friend of mine. He’s the host of the popular #MMChat on Twitter every week where he hosts some of the most progressive conversational streams on business modernization and innovation. Recently, he invited me to share my the story behind my latest research, “The Digital Change Agent’s Manifesto: How the People Behind Digital Transformation Lead Change From Within.” In a flurry of 140-280 character questions and answers, I set out to help “change agents” understand not only…

Business as Usual is Still Business as Usual: An interview about the real state of digital transformation

Business as Usual is Still Business as Usual: An interview about the real state of digital transformation

Diginomica’s Jon Reed is someone I greatly respect. He’s one of the most discerning and shrewd voices on business modernization out there. I recently had the opportunity to speak with him about the state of digital transformation and the importance of change agents in the evolving enterprise. Every time I have the chance to speak with him, I come away more enlightened and determined. I wanted to share our conversation with you here: Digital transformation may be overhyped, but so…

Business Innovation, Culture 2.0 and the Importance of Shared Experiences

Business Innovation, Culture 2.0 and the Importance of Shared Experiences

Leo Bottary is a well-known author and keynote speaker. He’s also a long-time friend of mine. For several years, I had the opportunity to tour the Vistage conferences as they toured the U.S. I nope to experience the opportunity to meet CEOs and senior executives on their home turf and hear their challenges and accomplishments again soon. Since I last spent time with him, Leo has launched a popular podcast, Year of the Peer, that explores the latest trends driving…

Digital Transformation – Rewriting the Rules of Business

Digital Transformation – Rewriting the Rules of Business

We live in an era of digital Darwinism. As customer expectations evolve and move toward personalized experiences and beyond transactions, companies in every industry must focus digital transformation on not only digital, but also people, purpose, and relevance. Digital transformation has become an absolute must-have to secure future growth, improve customer experience and loyalty as well as operational efficiency. Along with it, digital transformation also represents an opportunity to rewrite the rules of business? I got to spend some time with…

A Real-Time Conversation About AI and the Future of Work

A Real-Time Conversation About AI and the Future of Work

 I recently had one of the most fast-paced, fun and provocative conversations I had in a while. It wasn’t something that happened in IRL. Instead, this real-time conversation took place on Twitter.  Organized by Cognizant and Pega prior to #Pegaworld, I joined Ben Pring, author of What To Do When Machines do Everything as well as Cogizant and Pega executives and AI/FoW experts on Twitter, to discuss the unfolding reality of  AI and its role in the future of work. And, more importantly,…

10 Things Modern Digital Commerce Players are Doing To Thrive and Survive

10 Things Modern Digital Commerce Players are Doing To Thrive and Survive

The future of commerce is already unfolding. Even though everyone says, “yes we know the world is changing,” I don’t believe that executives have shifted their thinking or belief system to change how they make decisions to compete differently. The challenge is that many decision-makers are caught in a state of “future shock,” stuck in the past and unable to move in ways that matter to an incessantly evolving market. Why? Because they still operate in an ecosystem that prioritizes quarter-to-quarter performance while…

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