Studying the impact of innovation on business and society

Tag: customer think

Retail Just Experienced Its Ctrl-Alt-Del Moment

Retail Just Experienced Its Ctrl-Alt-Del Moment

Denyse Drummond-Dunn explores the state and future of retail in Customer Think—features Brian Solis. Will the future of retail be without physical outlets? Brian Solis wrote a great article also in early 2017 on the “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015! However, despite their age, I feel that they remain as true today as when he wrote it. He says that retail continues to suffer from what he calls the new “Kodak…

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