Studying the impact of innovation on business and society

Tag: digital experience

Zoom’s Work Transformation Summit: Humanizing the Customer Experience

Zoom’s Work Transformation Summit: Humanizing the Customer Experience

Zoom is part of our everyday life now, creating new windows into work, entertainment, education, and augmenting how we communicate with one another and how we experience events and engagements…together. I was honored to join Zoom’s Work Transformation Summit and have the opportunity to share the virtual stage with Chief Product Officer Oded Gal. The event explored “how to deliver impactful customer experiences” in  hybrid world, one where virtual interactions are the new normal and digital- and mobile-first behaviors open…

Digital Experience Is Your Brand’s Superpower

Digital Experience Is Your Brand’s Superpower

A special video/audio conversation recorded for the Invoca Summit that explores how #DX will shape #CX. Description: A conversation between Kenneth Kinney, host of “A Shark’s Perspective” and Brian Solis, the Global Innovation Evangelist at Salesforce; a world-renowned keynote speaker often referred to as one of the greatest digital analysts of our time; and an award winning author of eight best-selling books including “Lifescale: How to Live a More Creative, Productive, and Happy Life”. Video version here.

Who’s Who in Digital Experience?  Brian Solis Named One of 10 Industry Key Opinion Leaders

Who’s Who in Digital Experience? Brian Solis Named One of 10 Industry Key Opinion Leaders

Who’s Who in Digital Experience? by Neringa Mikutyte Digital Experience is, simply put, a multi touchpoint interaction between an organisation and a user that has been made possible with the constant evolution of digital technologies. Digital Experience acts as a bridge for companies, helping them move from the physical to the digital world. For a great Digital Experience, you need accessibility and, most importantly, personalisation. There’s never a one-size-fits-all solution for businesses; the key is in identifying tactics and strategies…

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