Studying the impact of innovation on business and society

Tag: futurist

Brian Solis Chosen One of Inbassador’s “Top Global Digital Marketing Experts & Influencers in 2019 You Should be Following”

Brian Solis Chosen One of Inbassador’s “Top Global Digital Marketing Experts & Influencers in 2019 You Should be Following”

Solis made an international list of movers and shakers Inbassaodor calls “Top Global Digital Marketing Experts & Influencers in 2019 You Should be Following.” Inbassador’s mission is to simplify marketing. They believe, “The best influencers are your own customers, who know and love your brand.” They offer a way to turn a company’s most influential and loyal customers into ambassadors and measure the ROI with their systems. Solis’ listing begins with a key quote in bold: “Social media spark a…

Voices of Customer Experience: Designing the Future of CX Through a Futurist’s Lens

Voices of Customer Experience: Designing the Future of CX Through a Futurist’s Lens

I was recently browsing Twitter, when a tweet by Dennis Wakabayashi caught my attention. It referenced “some of the most important CX voices” and included a shoutout to Mary Drumond, CMO of Worthix, and host of the “Voices of CX Podcast.” Dennis took that moment to “personally recognize and celebrate the amount of hard work Mary is doing every day to shape the industry.” Agreed. Dennis also recognized some of the leading voices that have been featured on Mary’s show…

Solis Named One Of The Most Important CX Voices As Of May 2019

Solis Named One Of The Most Important CX Voices As Of May 2019

In an article paying respect to the Voices of CX podcast and its host, Worthix Chief Marketing Officer Mary Drumond, Solis – tapped as a guest on episode one of season two for his insight and influence in the customer experience field – is named one of the most important CX voices as of May 2019. The article’s writer, Dennis Wakabayashi, lists five CXers he’s heard on Drumond’s podcast that “you too may want to learn more about.” He writes…

Social media gave everyone a voice, on the other hand, it also gave everyone a voice

Social media gave everyone a voice, on the other hand, it also gave everyone a voice

We live in a world where where information and misinformation is prevalent and weighted equally all too often. As human beings, we are learning how to use social media effectively to communicate and connect. At the same time, we’re drowning in abundance, complexity of choices and and unfortunately, the misappropriation or misdirection of influence. Concurrently in professional realms, many leadership teams are overwhelmed with trying to keep up with the sheer scope and scale of the digital evolution. For many…

What Makes Someone a Thought Leader?

What Makes Someone a Thought Leader?

That was the question I was recently asked by my friend Vivienne Neale. I wasn’t sure how to reply. After all, we all have our “thought leaders” whom we follow. Me, I always wanted to be part of a community where doing meaningful things made belonging matter. Honestly, I don’t consider myself a thought leader. I simply shared my ideas and work because I felt alone in my mission to change the future of business. I’ve always believed I couldn’t do…

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