AInsights: Generative insights in AI. This series rapid fire series offers executive level AInsights into the rapidly shifting landscape of generative AI. OpenAI rival Anthropic in talks to raise $750 million led by Menlo Ventures Anthropic, an OpenAI rival founded by ex-OpenAI employees, is in talks to raise a $750 million funding round led by Menlo Ventures at a valuation of ~$18 billion — nearly 4.5 times the startup’s $4.1 billion valuation earlier this year. This approach keeps new players…
Generative Insights in AI: GPTs, AI Influencers, Digital Twins, Microsoft, Perplexity’s Google Killer?
An evolving name for an evolving landscape. This online series rapid fire updates is meant to bring meaning to the rapidly changing landscape of generative AI. Prompt: What are the developments in generative AI? Please only include the updates that represent significant shifts in technology, market, and behavioral shifts. Summarize those trends in what they mean for executives, leaders, and decision makers. I don’t have enough time to read and process everything. OpenAI has its App Store moment and focuses…
How to Cultivate Customer Empathy in Experience Design and Innovation – A Conversation with Janelle Estes UserTesting
In this episode of the Human Insight Podcast, futurist and best-selling author Brian Solis comes on the show to discuss the importance of observing and talking with your customers. This conversation with Janelle Estes was recorded live at The Human Insight Summit in New Orleans. Producer’s note: Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you’re not around? You think you know your customers, but you…
Is the Future of Business Growth Tied to a New Generation of 360 Experience Marketers?
Executives across the globe are prioritizing investments and capabilities that help accelerate business growth. According to McKinsey research, 78 percent of CEOs are now banking on marketing leaders to drive growth. We aren’t talking about your everyday CMO, however. To drive business growth requires a new breed of 360 CMOs and marketers, those who take a holistic, data-driven, 360 approach to customer experience transformation and innovation. McKinsey’s research uncovered three elements, a “growth triple play” of creativity, analytics, and purpose, that delivers…
Customer Experience Professionals Association: CS Disruptors 2018
The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.
Zappos is Powered by The Empowerment of Employees
Yesterday I spoke at Zappos Insights Live, an inaugural conference that offered a unique opportunity to learn about the spirit and culture of Zappos through a two-day immersion program. To say it was brilliant would be an understatement. And, I believe this is just the beginning. It’s incredibly clear that Tony Hsieh doesn’t just profess his belief in happiness and service; his entire organization lives and breathes it in everything they do. While Zappos the company is indeed “powered by…
