Studying the impact of innovation on business and society

Tag: new zealand

Salesforce Live Australia & New Zealand: The Future of Customer Experience, in the Age of Generation Novel

Salesforce Live Australia & New Zealand: The Future of Customer Experience, in the Age of Generation Novel

Please join me today at Salesforce Live Australia & New Zealand, April 22, 11:32-11:55am Sydney Time. The Future of Customer Experience, in the Age of ‘Generation Novel’ – Link The New Normal is for everyone else. The Next Normal is where everyone is racing. But not you. This rare Ctrl-Alt-Del moment is both a disruption and a gift. For the last 20 years, the world was changing because of digital. Now, the world has changed and it’s not going back….

Stuff Magazine References The End of Business as Usual, in Article About COVID-19’s Impact on Businesses

Stuff Magazine References The End of Business as Usual, in Article About COVID-19’s Impact on Businesses

New Zealand magazine Stuff referenced Brian Solis’ second solo book, “The End of Business as Usual” in an article exploring how businesses are forced to change in an era of COVID-19. The book predicted that the evolution of digital customers would disrupt incumbent businesses to the core. While many organizations moved slowly, disruption was thrust upon every company around the world. There is no Almost 10 years ago Brian Solis wrote The End of Business as Usual. The bestseller explored…

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