Studying the impact of innovation on business and society

Tag: Rakuten Ready

QSRweb Article on Recent Rakuten Study of QSRs Features Quote from Brian Solis

QSRweb Article on Recent Rakuten Study of QSRs Features Quote from Brian Solis

Solis is quoted at the end of an article on QSRweb entitled “Study finds QSRs struggling to serve growing order-for-pickup audience. The piece begins with its premise: “As much as the restaurant world debates home delivery, it remains a fact that order-ahead, pickup-in-store sales are racing forward and now, a recently completed industry study by mobile commerce platform, Rakuten Ready, shows many brands are struggling to keep up.” The author reveals details of the study of 25 U.S. QSR, retail…

Brian Solis is Quoted on Customer Behaviors in Businesswire Article On Rakuten Ready

Brian Solis is Quoted on Customer Behaviors in Businesswire Article On Rakuten Ready

A Businesswire article on a recent study by location-centric mobile commerce platform Rakuten Ready includes an insightful quote from Solis on changing customer behaviors and expectations. The study enlisted secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. Chipotle, Panera, and Starbucks came out on top for fastest in-store pickup times overall, with retailers Best Buy and Nordstrom clocking in as best retail experiences….

Join Our Mailing List

You have Successfully Subscribed!

Stay Connected
Twitter