TechRepublic’s Karen Roby spoke with Brian Solis, global innovation evangelist at Salesforce and bestselling author of several books, about what he calls Generation N and how the COVID-19 pandemic has affected business. The following is an edited transcript of their conversation. Karen Roby: How our lives have changed since we last talked! This is why I was really glad to talk to you today, because Generation N! This is a concept I want you to explain, and tell everybody,…
The Rise of the ‘Novel Economy’ and the Three Phases to Thrive Against COVID-19 Disruption
I joined Salesforce as Global Innovation Evangelist just as the global pandemic was soaring. The world was unified in its sudden devastation and its urgency to respond to COVID-19 across multiple, critical fronts. As the innovation “evangelist” for one of the most innovative companies in the world, during a worldwide disruptive event, my work seemed inconsequential. It’s been said to never let a crisis go to waste. The only way forward was to start anew. My most pressing agenda was…
2020 Enterprise Technology Trends: Digital Transformation, AI, Cognitive Automation and Quantum Computing
Karen Roby is a veteran reporter for TechRepublic and ZDNet. Every so often, we get together to talk the latest tech trends and explore how organizations can successfully navigate their path forward. In our latest conversation, we talk about the state of digital transformation, quantum computing, customer experience, and enterprise innovation. Please watch the video here. Full article here. Analyst Brian Solis explains why he is also excited about quantum computing, cognitive automation, and robotic process automation. Karen Roby: You…
Customer Experiences Become Memories, Good or Bad, and They Add Up To Your Brand
Customer experience (CX) is the sum of the all interactions a customer has with your business. It’s not enough to measure performance in any one moment. The customer doesn’t care about your individual operations. All they care about is how well they can reach their objective and how they feel along the way (and after). This is where most companies miss opportunities in CX. It’s not a tech or business strategy that can be simply defined by a framework. True…
Reinventing Field Service Management and the Entire Mobile and Remote Workforce
If you work in field services or as a tech strategist/consultant in mobile and remote work, I think you may find this conversation interesting. Everything about the future of work is being reimagined. I recently joined ZDNet and Sodexo for the Savvy Business Leaders podcast series. The conversation quickly expanded beyond the realm of field service management to explore all digital trends that are affecting and empowering businesses in all industries at every level. Please listen and let me know…
