The future of TV is more than social, it’s a multi-screen experience that needs design

The future of television is much more than social; much in the same way that the future of media is too, more than social. Social is a fabric; it connects the individual nodes that make up the human network. But, social however, is not a means to an end. And, as such, the same is true about the working theories driving Social TV. Understanding the role social plays in how viewers connect with programs and other people is essential to defining the future of television.

Over the years, I’ve written much about my vision for the long overdue convergence of not only web and TV, but also how the three screens (TV, mobile, and PC) and human relationships impact adoption and engagement between people and also between programming. So when I hear the term Social TV, I get it. I’ve certainly used it in the past. At the same time, I’ve also said however that the future of television is more than integrating Tweets or #hashtags into the programming to start a “global conversation” around the world’s largest digital water cooler.

This is a time when bringing to life what’s possible takes imagination, design, scripting, and innovation. We need to raise the bar. The future of TV won’t be driven by a social media strategy. Instead, the future of TV will be driven by innovation and a vision for more meaningful entertainment and engagement (no it won’t be called entergagement). This innovation will in turn inspire new programming, revenue opportunities and ultimately social media strategies.

Chloe Sladden, Twitter’s director of media partnerships, once said, “Twitter lets people feel plugged in to a real-time conversation. In the future, I can’t imagine a major event where the audience doesn’t become part of the story itself.”

She’s absolutely right. The program is the event. It’s the epicenter of engagement. The future of TV starts with defining how the event is alluring, captivating, and most importantly shareable.

Many of you don’t know, but I ran some very interesting social experiments with top networks and programs for several years. The driving questions at the time are still more than valid today. How do you expand the reach of a network, program or personality beyond the reach of the existing audience? And, how do you use social media to drive tune-in?

All too often, even the best examples of social media in entertainment are simply finding new ways to connect with those to whom they’re already connected. The goal, in every experiment, was always the same and it sparked creative thinking and innovation in both approach and technology. Marketers sought to use social media to drive tune in and also find new ways to measure social media’s effects.

I learned quite a bit about how engagement between and during events created a new communal experience that connected events and people together offline and online. I also learned more about the role each of the three screens play in consumption and engagement. Whereas TV, PC and mobile are all used for consumption of content, consumers have made it clear that they only wish to use the PC and/or mobile for real-time engagement…not the television.

The Medium is the Message and the Message is the Medium

It is in the context of each device and the context of the event that brings viewers together. The nature of the event also defines are engagement is triggered. We can’t assume that content and channels are agnostic. What we can assume is that audiences are already more fractured and distributed. Each channel (broadcast, online, and social) and each device serves a purpose. But no purpose will ever compensate for unengaging content or events.

If you think about it, some of the biggest events, such as the Super Bowl and the GRAMMYs, are only earning greater concentrations of live audiences. This is in part due to the content of the event, but it’s also driven by the conversations that make the event communal, a real-time exchange. Whether it’s driven by a fear of missing out (FOMO) or a desire to share in the experience, broadcast events are conduits to live participation and as such, can be designed to spark online engagement.

I refer to the connected class of consumers as Generation-C. It’s not just about Gen-Y, it’s about all consumers who live the digital lifestyle. And, they are not only connected, they’re incredibly discerning. Connected consumers don’t just expect online, on-demand streaming optimized for each device, they expect to engage in each screen differently and in a dynamic way. This is where you come in. The experience requires definition. The experience requires architecture. And, the supporting experiential infrastructure must be adaptive. It’s part programming, part mobile and social media, and part engagement. It’s also episodic and continual.

Today, we’re seeing experimentation across the screens with strategies that invite audience participation. Some live shows now run social media tickers during programs. Other live events feature tweets and also live statistics based on social media analytics. Some programs are integrating community participation into content. Others are using social media to tell supporting stories between seasons or airing special webisodes to keep interest and anticipation high between on air programs. Apps are also emerging to open new windows between programs and mobile audiences.

So what?

What we need to do for any of these initiatives to work is to align them with a higher purpose and a vision for what the new relationship looks like between viewer and the program, the viewer and the program’s elements, storyline and characters/roles, between the viewer and the screen, and between viewers and other viewers.

You must first answer these questions…

What is the objective and the purpose of your social TV initiative?

What kind of relationship are you striving for and how will you enliven it through each channel in a way that’s not only engaging, but also relevant?

What would the “Tweet heard around the world” look like and what is the social spark that would trigger activity?

What does the experience look like on a mobile phone, tablet, PC, and a TV? Meaning, what does the second and third screen experience look like? Design it and also design it back into the first screen programming.

Programming is just the beginning. Advertising also has a new opportunity to engage in a more meaningful way.

Rather than simply buying seconds and using spots to promote social media campaigns, visits to Facebook pages or rallies to Tweet a branded hashtag (brandtag), think about it as a way to tell a story that can live beyond the spot or beyond the campaign. Old Spice learned that its commercials were too successful to treat as traditional campaigns that would start and stop. Viewers don’t “turn off” so why wouldn’t a great story continue to live on across distributed platforms where consumers are more than willing to engage? Now, Old Spice hosts an ongoing experience where its campaign has become a transmedia experience that perseveres across online, broadcast and social channels. The story, the product, the series keeps viewers engaged. The series also strives to make consumers part of the story where custom videos are created based on input and participation.

Product placement is also open for reinvention. By making products or brands part of the story, advertisers have new opportunities for contextualized storytelling across multiple platforms and the ability to host new interactions, build communities or drive desired outcomes. Everything of course is based on the story advertisers wish to tell and the experience they wish to delivery. The point is that advertising doesn’t just have to end nor does it have to be limited to a finite engagement in new networks and platforms. Storytelling and consumer engagement are infinite if they’re compelling, delightful and shareable. But then again, it takes a different vision supported by an irresistible purpose or intention.

Through experimentation, we are seeing what’s possible. However, networks, advertisers, and producers, must think beyond technology and rethink experiences. By not focusing on the experience or defining the nature of relationships, we fall to mediumalism a condition where we place inordinate weight on the technology of any medium rather than amplifying platform strengths to deliver desired experiences, activity, and outcomes.

The future of Social TV is not yet written nor has it been broadcast. It takes vision. It takes creativity and imagination. It takes innovation. Most importantly, it takes the architecture of experiences to engage, enchant and activate viewers across multiple screens. A hashtag is not a second or third screen experience. Right now, viewers are taking to multiple screens without any cues or direction. What it is you want them to do or say requires explicit design for each screen. Doing so will inspire more informed and creative ideas through the entire broadcast ecosystem, including the original programming on the main screen.

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  • forex

    Great blog! It’s not often that I comment but I felt you deserve it.
    Thanks for share. I’ll definitely comeback.

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  • Anonymous

    I’ve always imagined that TV will be a part of our lives no matter what new technology comes up sooner or later. I hope the future of television involves “smel”-ivision and free samples of what those cooking shows are whipping up!

    • http://freshtightdesigns.com freshtight

      Yes, I can’t wait for technology to catch up with “the dream world” and include ways for us to smell / taste / feel this information. Seems a little strange to imagine… but don’t you think the next big social network will be something that utilizes these other (equally as important) senses, and how we interact in our social circles to this type of “information”?

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  • http://profile.yahoo.com/4WFCF3DMBCLHXPEYUGNFSI4DXE Lenuca and Tinik

    Sorry, but this article is boring, tell us something we dont already know pls!

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  • Anonymous

    you are correct, sir

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  • http://twitter.com/stevecla steve clayton

    interesting stuff Brian – coincidentally I posted on the Future of TV earlier today too, positing that one of its attributes is that it will all become ‘clickable” http://blogs.technet.com/b/next/archive/2012/05/08/is-the-future-of-tv-clickable_3F00_.aspx

  • http://www.zoealexanderuk.com/ Zoe Alexander

    TV is here to stay whatever even if it does have to share with other interfaces like the pc, smart phones and tablets.  It is hard to say how interactive it will be as we already see the #tag on topical discussion programmes. Certainly for us in the UK when analogue is fully replaced with digital it will be interesting to see what progress is made on TV options. I’m sure with advances in technology a new exciting era of televisions is on the horizon!

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  • http://twitter.com/richardbrasser Richard Brasser

    Hey Brian, great post. I totally agree and have seen the beginning stages of very cool applications. One of the more compelling that is gaining a lot of traction is called @OtherScreen.  It will definitely be an interesting space to watch. Hope to see you at the Hangar sometime soon.

    • http://www.briansolis.com/ briansolis

       Thank you Richard, I’ll definitely take a look.

  • http://twitter.com/Cridon Jürgen H Stäudtner

    Vision, Creativity, Innovation – all very important characterstics which unfortunatelly most people do not value

  • Paul333

    mutliple screens; Information on one, entertainment on the other. This is how the internet and tv will quickly merge into one unit. By the time the customer is confident, the download speeds and content quality will have increased to allow the next stage of depth driven by demand of the consumer, but directed by the genuis of the marketer. augmented reality will the norm by that point i suspect.

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  • http://twitter.com/vanessattran Vanessa Tran

    Social TV – another way of saying interacting with all digital technology around us. And vision, creativity and innovation is just the beginning.

  • Anonymous

    I was entergaged by the cleavage shot  ;)

    • http://www.briansolis.com/ briansolis

       Oh Erica!

  • A_james72

    Privacy being eroded even more? If users engage readily at the beginning of this new phenomenon there could well be a back lash later 

    • A_james72

      And how is you Klout going to be affected by what you watch?

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  • http://www.socialmediamarketingmall.com/ Social Media Marketing

    I agree Vision, Creativity, Innovation indeed are the important characteristics but as these values are fading away so does the role of TV in our daily life. There was a time when we think TV will always be the part of my life but I think computers and Internet have already replaced most of the TV audience. We need innovation creativity in TV’s technology. 

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  • Cath

    Brian,

    Every thing old is new again…bud dum (rimshot) So how long do you think the “bikini car wash” technique (cleavage) will be part of communicating. Concerning our PC social scene were you looking to see if anyone beside Erica would comment. Does the technique to get to the 18-35 male sports type demographic bleed across into other segments. In an age where women are representing some pretty big groups – what up with the pix? Is it appropriate or not?  Ex. old school sexy girl pix still work  or they don’t. Culturally do these pix value or devalue your space. Is the pretty girl pix just a cultural flash that grabs us for a second – we get it than read on or do the AdMen techniques still live on? Do you have any data that speaks to old school vs. PC-speak effecting our inabiliity to be genuine/honest. If I could attach a stock photo bikini pix to this note …or maybe I’m reading to deep- is your old ad age just showing? I doubt it. /cheers

ABOUT ME

Brian Solis is a digital analyst, anthropologist, and also a futurist. In his work at Altimeter Group, Solis studies the effects of disruptive technology on business and society. He is an avid keynote speaker and award-winning author who is globally recognized as one of the most prominent thought leaders in digital transformation.

His most recent book, What's the Future of Business: Changing the Way Businesses Create Experiences (WTF), explores the landscape of connected consumerism and how business and customer relationships unfold in four distinct moments of truth. His previous book, The End of Business as Usual, explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. In 2009, Solis released Engage, which is regarded as the industry reference guide for businesses to market, sell and service in the social web.

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