In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
Domino’s pizza has a simple business, right? You just call in to order the pizza and it shows up 30 minutes later. How complicated can that be? Well, it’s not, but today innovation and technology are at the forefront of creating a better experience for Domino’s customers. And, there’s quite a bit any business can learn from a pizza delivery company.