Via CX Network
CX Network is delighted to present its guide to the top customer experience influencers we believe you should follow in 2023.
Spanning five of the world’s six continents (only Antarctica is missing so far – watch this space!), our list includes CEOs, media personalities, CXOs and thought leaders, all of whom are making a significant impact in the world of customer experience by bringing innovation to their field and inspiring the next generation of CX leaders.
The top CX influencers to follow in 2023 profiles 50 people who we believe are the most influential in CX today. It highlights why you should follow them and includes links to our pick of their top blog posts, podcasts and interviews.
Brian Solis, the digital Darwinist
Few people can claim to have sat across from news anchor Katie Couric, basketball player Shaquille O’Neal and Smashing Pumpkins frontman Billy Corgan to quiz them about advances in technology, but Brian Solis can thanks to his popular online video series (r)evolution.
A student of anthropology, he coined the term “digital Darwinism” in a Washington Post article in 2011. Solis is also a regular international keynote speaker and the author of more than 60 research papers and eight best-selling books on digital transformation, CX, cognitive enterprise and human behavior, yet he somehow still finds the time to be a VP of global innovation at Salesforce.
Our pick of Brian Solis’ content:
Please read the entire list for incredible people to learn from, at CX Network.