As the world begins to reopen, Salesforce executives share how it is approaching the future of the office, the technology that facilitates hybrid work, and how putting employees at the center of the equation will create success from anywhere.
While many employees now enjoy the flexibility of working from anywhere, many also crave face-to-face connection. Hallway conversations, coffee breaks, and team happy hours are happening virtually. And with the employees’ primary hub for connection – the office – not yet part of the daily routine, the employee experience has completely changed. If companies aren’t intentional about bringing people together, it can impact both employee engagement and productivity.
Via Sammy Spiegel, Salesforce News & Insights
Employees’ new favorite colleagues: AI and automation
2020 accelerated the digital transformation and changed the landscape of work forever. Now, companies will need to find more ways for employees to excel in this new work environment.
AI and automation is changing the employee experience and companies are in the early stages of realizing its potential.
“Automation frees up people to be creative and curious, especially when combined with highly personalized insights and recommendations surfaced from AI,” said Brian Solis, Global Innovation Evangelist, Salesforce.
The benefit of this is a better employee experience.
“Not only are you optimizing business processes to deliver a new standard for customer experience, but you’re also freeing up creative human resources to do more meaningful work,” said Solis.
Brian Solis | Author, Keynote Speaker, Futurist
Brian Solis is world-renowned digital analyst, anthropologist and futurist. He is also a sought-after keynote speaker and an 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His previous books, X: The Experience When Business Meets Design and What’s the Future of Business explore the future of customer and user experience design and modernizing customer engagement in the four moments of truth.
Invite him to speak at your next event or bring him in to your organization to inspire colleagues, executives and boards of directors.